Ticketing Fulfilment Specialist

vor 2 Wochen

Berlin, Berlin, Deutschland Ticketmaster GmbH Vollzeit

Ticketing Fulfilment Role Overview

Fulfilment at Ticketmaster GmbH is responsible for delivering exceptional customer experiences through the printing, preparation, and dispatch of tickets to our customers. This involves coordinating with our team of packers to ensure attention to detail and timely delivery. Additionally, we handle return issues, such as incorrect addresses or moving, and ensure that each ticket reaches the correct recipient. To achieve this, we import payments, connect them to orders, request refunds when necessary, and rebook seats when required.

Key Responsibilities

  • Book seats for specific events
  • Re-book seats in case of expired orders or late payments
  • Prepare printing of tickets
  • Print tickets and collectibles on our mass printers
  • Prepare shipping labels for service providers
  • Ensure printing quality to avoid customer complaints and the need for reprinting
  • Send equipment to customers
  • Control stock and request materials relevant to the sector, such as envelopes, labels, and printing paper
  • Import payments and link them to orders
  • Request refunds in cases of double payment, processing errors, or seats running out
  • Ensure the customer has the best fan experience possible, from purchase to the day of the event
  • Contact the customer in case of an error in shipping processing, such as problems with the address or failures in the shipping method
  • Correct and resend tickets in case of a change of address

Requirements

  • Basic understanding of logistics and deadlines
  • Commitment and good teamwork
  • Hands-on mentality
  • Basic computer knowledge, with Excel being an advantage
  • Fluent German language skills, with English being a plus but not mandatory
  • Multitasking ability considered a differential

Working at Ticketmaster GmbH

We are proud to be part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for live events and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Values

  • Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
  • Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
  • Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
  • Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.

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