Ticketing Fulfilment Specialist

vor 1 Monat

Berlin, Berlin, Deutschland Ticketmaster GmbH Vollzeit
Ticket Fulfilment Professional

At Ticketmaster GmbH, we are seeking a highly skilled and detail-oriented Ticket Fulfilment Professional to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of tickets to our customers.

Key Responsibilities:
  • Coordinate the printing, preparation, and shipping of tickets to customers
  • Resolve return issues, such as incorrect addresses or changes in customer information
  • Import payments and link them to respective orders
  • Request refunds in cases of double payment or processing errors
  • Ensure that tickets are sent to the correct recipient
  • Coordinate with the packing team to ensure attention to detail
  • Manage stock and request materials as needed
  • Provide excellent customer service and ensure a positive fan experience
Requirements:
  • Basic understanding of logistics and deadlines
  • Strong teamwork and communication skills
  • Hands-on mentality and ability to multitask
  • Basic computer knowledge, with proficiency in Excel
  • Fluency in German, with English as a plus
About Us:

Ticketmaster GmbH is a leading provider of ticketing services for live events. We are proud to be part of Live Nation Entertainment, the world's largest live entertainment company. Our vision is to connect people around the world to the live events they love. We are committed to providing exceptional customer service and ensuring a seamless experience for our fans.

We are an equal opportunities employer and welcome applications from diverse candidates. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. If you are passionate about live entertainment and customer service, we encourage you to apply for this exciting opportunity.

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