Ticketing Fulfilment Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Ticketmaster GmbH Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented Ticketing Fulfilment Professional to join our team at Ticketmaster GmbH. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of tickets to our customers.

Key Responsibilities
  • Coordinate the printing and shipping of tickets, ensuring timely delivery and high-quality output.
  • Resolve customer complaints and issues related to ticket delivery, addressing any concerns promptly and professionally.
  • Collaborate with the team to streamline ticketing operations, implementing efficient processes and procedures to improve productivity and customer satisfaction.
  • Import payments and link them to orders, ensuring accurate and timely processing.
  • Request refunds and rebook seats as necessary, maintaining a high level of customer service and satisfaction.
  • Control stock and request materials as needed, ensuring a smooth and efficient ticketing process.
Requirements

To succeed in this role, you will need:

  • Basic understanding of logistics and deadlines.
  • Excellent communication and teamwork skills.
  • Hands-on mentality and ability to work in a fast-paced environment.
  • Basic computer knowledge, with proficiency in Excel a plus.
  • Fluency in German, with English a plus but not mandatory.
What We Offer

As a Ticketing Fulfilment Professional at Ticketmaster GmbH, you will have the opportunity to work in a dynamic and innovative environment, contributing to the success of our operations team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about live entertainment and customer service, we encourage you to apply for this exciting opportunity.

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