Customer Support Agent for Green Beauty Movement

Vor 6 Tagen


Berlin, Berlin, Deutschland Naturida GmbH Vollzeit

At Naturida GmbH, a young and dynamic e-commerce company based in Berlin, we are currently looking for a Customer Support Agent to join our team.

This role is ideal for individuals who have experience working with customers, possess excellent communication skills, and are passionate about making a difference in the world of beauty and health products.

The successful candidate will be responsible for providing top-notch customer support through email and chat, answering inquiries in a timely and professional manner, and exceeding customer expectations.

We offer a competitive salary of approximately 35,000 EUR per year, which includes benefits such as flexible working from home options, a modern working environment, and opportunities for growth and development.

Responsibilities

The Customer Support Agent will be responsible for:

  • Responding to customer inquiries via email and chat in a timely and professional manner
  • Providing solutions that exceed customer expectations
  • Keeping FAQs up-to-date
  • Translating various texts from German or English into Danish
  • Monitoring customer feedback and contributing to community building
Requirements

To be successful in this role, candidates should possess:

  • Excellent communication and interpersonal skills
  • Fluency in Danish, with good knowledge of German a plus
  • Experience working with customers and delivering exceptional service
  • Familiarity with e-commerce platforms, particularly Shopify and Gorgias
  • Interest in beauty and health products
  • Exceptional organizational skills
Benefits

Naturida GmbH offers a comprehensive benefits package, including:

  • A competitive salary of approximately 35,000 EUR per year
  • Flexible working from home options
  • A modern and dynamic working environment
  • Opportunities for growth and development


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