Beauty and Health Customer Service Specialist

vor 2 Wochen


Berlin, Berlin, Deutschland Naturida GmbH Vollzeit
About Naturida GmbH

Naturida GmbH is a young and dynamic e-commerce company based in Berlin. We focus on developing innovative cosmetics, wellness and health brands.

Estimated Salary Range

The estimated salary range for this position is approximately 25,000 - 30,000 euros per year, depending on experience.

Job Description

We are currently looking for a Customer Support Agent to join our team. As a key member of our customer service team, you will be the first point of contact for our customers through email and chat, delivering exceptional customer experiences.

  • Respond to customer inquiries via email and chat in a timely, personal, and professional manner that exceeds customer expectations.
  • Keep our FAQs up-to-date and accurate.
  • Translate various texts from German or English into Danish as needed.
  • Maintain a keen eye on customer feedback and help us build our community.
Requirements

To be successful in this role, you should have:

  • Fluency in Danish, with good language skills in German being a plus.
  • Experience working with customers, listening to their needs, and providing tailored solutions.
  • A background in e-commerce support, preferably with experience using Shopify and Gorgias.
  • An interest in beauty and health products.
  • Exceptional organizational skills and attention to detail.
Benefits

We offer a dynamic and modern work environment from day one. Our flat hierarchies and agile working methods allow for flexibility and creativity. You will have the opportunity to work from home, equipped with a MacBook and necessary software. Regular team events in unique locations foster a sense of belonging and teamwork.



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