Technical Expert for TOMRA Machines

Vor 7 Tagen

MülheimKärlich, Rheinland-Pfalz, Deutschland TOMRA Vollzeit
Job Role

The Product Expert is a critical position at TOMRA, responsible for ensuring the highest levels of technical expertise for our machines and applications.

As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization.

This role is integral in supporting technical teams across the globe, ensuring consistent, high-quality service delivery to TOMRA's customers.

You will collaborate closely with Technical Support Engineers, Field Service Engineers, and Technical Trainers, ensuring they have the necessary resources, support, and documentation to provide top-tier service.

  • Technical Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating internal product knowledge through the Center of Excellence.
  • Support Global Service Teams: Provide in-depth technical support to Field Service Engineers and deliver 3rd line technical support to customers globally, ensuring complex issues are resolved efficiently.
  • Product Development: Attend product installations, service visits, and optimization projects to ensure continuous development and refinement of TOMRA products.
  • Spare Parts Management: Oversee the flow of spare parts, including order processing and stock management, to ensure minimal downtime for machines at customer sites.
  • Collaboration with Internal Teams: Serve as the primary link between the field and internal departments, particularly R&D, during the change management process, including ECR (Engineering Change Request) processes.
  • Training Support: Assist the Training Team in developing technical training programs for service engineers and customers.
  • Continuous Improvement: Provide valuable feedback and ideas for product improvements, leveraging field insights to drive innovation and enhance system performance.

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