Senior Product Knowledge Specialist
vor 4 Wochen
The Product Expert at TOMRA is responsible for ensuring the highest levels of technical expertise for our machines and applications.
As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization.
This role is integral in supporting technical teams across the globe, ensuring consistent, high-quality service delivery to TOMRA's customers.
You will collaborate closely with Technical Support Engineers, Field Service Engineers, and Technical Trainers, ensuring they have the necessary resources, support, and documentation to provide top-tier service.
- Technical Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating internal product knowledge through the Center of Excellence.
- Support Global Service Teams: Provide in-depth technical support to Field Service Engineers and deliver 3rd line technical support to customers globally, ensuring complex issues are resolved efficiently.
- Product Optimization: Attend product installations, service visits, and optimization projects to ensure continuous development and refinement of TOMRA products.
- Spare Parts Management: Oversee the flow of spare parts, including order processing and stock management, to ensure minimal downtime for machines at customer sites.
- Collaboration with Internal Teams: Serve as the primary link between the field and internal departments, particularly R&D, during the change management process, including ECR (Engineering Change Request) processes.
- Training Support: Assist the Training Team in developing technical training programs for service engineers and customers.
- Continuous Improvement: Provide valuable feedback and ideas for product improvements, leveraging field insights to drive innovation and enhance system performance.
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Global Product Knowledge Expert
vor 4 Wochen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitWe're looking for a Product Expert to join our team at TOMRA. As a subject matter expert, you'll contribute to the Center of Excellence, sharing best practices and enhancing product knowledge within the organization.Key ResponsibilitiesEnhance Product Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating...
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Product Expert Service Specialist
vor 4 Wochen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitAt TOMRA, we're committed to creating a more sustainable future. As a Product Expert, you'll play a vital role in ensuring our machines and applications meet the highest technical standards. You'll contribute to our Center of Excellence, sharing best practices and enhancing product knowledge within the organization.Key ResponsibilitiesEnhance Product...
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Product Expert Service Specialist
vor 4 Wochen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob DescriptionThe Product Expert plays a pivotal role in ensuring the highest levels of technical expertise for TOMRA's machines and applications. As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization.This role is integral in supporting...
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Product Expert Service Specialist
vor 3 Wochen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitRole OverviewTOMRA is seeking a highly skilled Product Expert to join our team. As a Product Expert, you will play a pivotal role in ensuring the highest levels of technical expertise for our machines and applications.Key ResponsibilitiesEnhance Product Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating...
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Technical Expert for TOMRA Machines
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Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob RoleThe Product Expert is a critical position at TOMRA, responsible for ensuring the highest levels of technical expertise for our machines and applications.As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization.This role is integral in...
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Advanced Sensor Development Specialist
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vor 3 Wochen
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