Product Expert Service Specialist
Vor 7 Tagen
The Product Expert plays a pivotal role in ensuring the highest levels of technical expertise for TOMRA's machines and applications. As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization.
This role is integral in supporting technical teams across the globe, ensuring consistent, high-quality service delivery to TOMRA's customers.
You will collaborate closely with Technical Support Engineers, Field Service Engineers, and Technical Trainers, ensuring they have the necessary resources, support, and documentation to provide top-tier service.
- Enhance Product Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating internal product knowledge through the Center of Excellence.
- Support Global Service Teams: Provide in-depth technical support to Field Service Engineers and deliver 3rd line technical support to customers globally, ensuring complex issues are resolved efficiently.
- Product Lifecycle Management: Attend product installations, service visits, and optimization projects to ensure continuous development and refinement of TOMRA products.
- Spare Parts Management: Oversee the flow of spare parts, including order processing and stock management, to ensure minimal downtime for machines at customer sites.
- Collaboration with Internal Teams: Serve as the primary link between the field and internal departments, particularly R&D, during the change management process, including ECR (Engineering Change Request) processes.
- Training Support: Assist the Training Team in developing technical training programs for service engineers and customers.
- Continuous Improvement: Provide valuable feedback and ideas for product improvements, leveraging field insights to drive innovation and enhance system performance.
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Product Expert Service Specialist
Vor 4 Tagen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitAt TOMRA, we're committed to creating a more sustainable future. As a Product Expert, you'll play a vital role in ensuring our machines and applications meet the highest technical standards. You'll contribute to our Center of Excellence, sharing best practices and enhancing product knowledge within the organization.Key ResponsibilitiesEnhance Product...
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Senior Product Knowledge Specialist
Vor 7 Tagen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob SummaryThe Product Expert at TOMRA is responsible for ensuring the highest levels of technical expertise for our machines and applications.As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization.This role is integral in supporting technical...
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Global Product Knowledge Expert
Vor 4 Tagen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitWe're looking for a Product Expert to join our team at TOMRA. As a subject matter expert, you'll contribute to the Center of Excellence, sharing best practices and enhancing product knowledge within the organization.Key ResponsibilitiesEnhance Product Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating...
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Technical Expert for TOMRA Machines
Vor 7 Tagen
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob RoleThe Product Expert is a critical position at TOMRA, responsible for ensuring the highest levels of technical expertise for our machines and applications.As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization.This role is integral in...
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ERP Specialist
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Product Development Specialist
vor 2 Monaten
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob SummaryWe are seeking a highly skilled Design Engineer to join our dynamic team at TOMRA. As a key member of our Components & Modules team within Mechanical Engineering, you will be responsible for designing and integrating components and modules that are used in various products.Key ResponsibilitiesDevelop and design parts, assemblies, components, and...
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Product Development Specialist
vor 2 Monaten
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob SummaryWe are seeking a highly skilled Design Engineer to join our dynamic team at TOMRA. As a key member of our Components & Modules team within Mechanical Engineering, you will be responsible for designing and integrating components and modules that are used in various products.Key ResponsibilitiesDevelop and design parts, assemblies, components, and...
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ERP Specialist
vor 2 Monaten
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob DescriptionERP Specialist - Application Management (Field Service)TOMRA Recycling is seeking a highly skilled and motivated ERP Specialist - Application Management (Field Service) to manage all business-related processes and applications, with a primary focus on ERP (IFS) and PowerBI.Key Responsibilities:1. Process Management: Serve as the primary...
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ERP Specialist
vor 2 Monaten
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob DescriptionERP Specialist - Application Management (Field Service)TOMRA Recycling is seeking a highly skilled and motivated ERP Specialist - Application Management (Field Service) to manage all business-related processes and applications, with a primary focus on ERP (IFS) and PowerBI.Key Responsibilities:1. Process Management: Serve as the primary...
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Technical Expert for TOMRA Machines
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vor 4 Wochen
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vor 4 Wochen
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Customer Service Specialist
vor 2 Monaten
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Customer Service Specialist
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vor 2 Monaten
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vor 3 Wochen
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vor 2 Monaten
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Service Sales Coordinator
vor 2 Monaten
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob DescriptionAs a Service Sales Coordinator at TOMRA, you will be part of a team that ensures customer experience meets the highest industrial standards. Your responsibilities will include:Responding promptly and professionally to customer inquiries, orders, and service requests.Cultivating strong relationships with clients, understanding their needs, and...
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Service Sales Coordinator
vor 2 Monaten
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob DescriptionAs a Service Sales Coordinator at TOMRA, you will be part of a team that ensures customer experience meets the highest industrial standards. Your responsibilities will include:Responding promptly and professionally to customer inquiries, orders, and service requests.Cultivating strong relationships with clients, understanding their needs, and...
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Service Sales Coordinator
vor 2 Monaten
Mülheim-Kärlich, Rheinland-Pfalz, Deutschland TOMRA VollzeitJob DescriptionAs a Service Sales Coordinator at TOMRA, you will be part of a team that ensures customer experience meets the highest industrial standards. Your responsibilities will include:Responding promptly and professionally to customer inquiries, orders, and service requests.Cultivating strong relationships with clients, understanding their needs, and...