Product Expert Service Specialist

vor 3 Wochen


MülheimKärlich, Rheinland-Pfalz, Deutschland TOMRA Vollzeit

At TOMRA, we're committed to creating a more sustainable future. As a Product Expert, you'll play a vital role in ensuring our machines and applications meet the highest technical standards. You'll contribute to our Center of Excellence, sharing best practices and enhancing product knowledge within the organization.

Key Responsibilities
  • Enhance Product Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating internal product knowledge through the Center of Excellence.
  • Support Global Service Teams: Provide in-depth technical support to Field Service Engineers and deliver 3rd line technical support to customers globally, ensuring complex issues are resolved efficiently.
  • Product Lifecycle Management: Attend product installations, service visits, and optimization projects to ensure continuous development and refinement of TOMRA products.
  • Spare Parts Management: Oversee the flow of spare parts, including order processing and stock management, to ensure minimal downtime for machines at customer sites.
  • Collaboration with Internal Teams: Serve as the primary link between the field and internal departments, particularly R&D, during the change management process, including ECR (Engineering Change Request) processes.
  • Training Support: Assist the Training Team in developing technical training programs for service engineers and customers.
  • Continuous Improvement: Provide valuable feedback and ideas for product improvements, leveraging field insights to drive innovation and enhance system performance.
Requirements
  • Education: Degree in a technical field, preferably engineering, OR equivalent hands-on experience in technical support (preferably within an industrial setting).
  • Technical Expertise: Knowledge of computer hardware and configurations; experience with basic electrical power circuits and PLC circuits is advantageous.
  • Problem-Solving Skills: Demonstrated ability to troubleshoot complex technical issues and follow through on solutions.
  • Communication Skills: Fluent in English, with at least basic proficiency in German. Able to communicate effectively with colleagues and customers across various cultures and regions.
  • Customer Focus: Ability to understand customer perspectives and adapt solutions to meet their needs.
  • Travel: Willingness to travel up to 15% annually to support global operations.
  • Driving License: A valid driver's license is required.


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