Customer Service Liaison
vor 3 Wochen
Welcome to Pandora EMEA Distribution Center GmbH, a logistics and distribution company of the Pandora Group based in Hamburg. Our Mission is to ship jewelry from our location in Hamburg to the EMEA region.
Key Responsibilities- Handle communications via email and calls delivering proactive customer service and feedback to inquiries within promised response times.
- Handle and resolve inquiries in a professional manner following established policies in different languages.
- Ability to work independently, while having a strong team ethos with a can-do approach.
- Understand the policies and customers' needs of the markets you support, and be able to flex these to ensure high customer satisfaction.
- Experience in a customer-facing role would be an advantage – virtual or in-person.
- High Motivation and Engagement.
- You speak French at a native level and possess fluent verbal and written skills in English.
- Strong written and verbal communication skills.
- Resilience against stress and great teamworking skills.
- Reliability and a strong Can-Do-Attitude.
- You have basic knowledge of MS Office.
- Working knowledge of Zendesk or Salesforce Service Cloud is desirable.
- Fair salary of € 2,000 gross/month.
- Modern workplace.
- Many opportunities for personal and professional development.
- Attractive additional benefits such as employee discounts on Pandora products, free breakfast and lunch, and free drinks.
- Free monthly massage.
- Public transport ticket subsidy.
- Online bonus platform and discount on gym membership.
- Company events and team activities.
- Working hours currently from Monday to Friday between 8.30 am and 5.00 pm (40 hour week).
- Possibility for limited working from home.
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