Customer Experience Champion

vor 2 Monaten

Köln, Nordrhein-Westfalen, Deutschland Paymenttools Vollzeit
About Paymenttools

We are a leading payment solutions provider in Europe, serving over 15,000 stores and travel agencies across 21 countries. Our mission is to transform the payment landscape for retailers, making payments seamless and invisible while linking them with value-added services within a reliable identity service framework.

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving Paymenttools' success with new and existing customers. Your primary focus will be on gaining their trust, solving their issues, and ensuring smooth operations.

Key Responsibilities
  • Project Management: Manage rollout projects for customers, including project management and customer communication.
  • Customer Handover: Handover into the operational customer support process after rollout.
  • Customer Needs Analysis: Identify customer needs and develop solutions to optimize their experience.
  • Proactive Support: Ensure customer satisfaction through proactive support and issue resolution.
  • Data Analysis: Monitor and analyze customer data to measure performance and take appropriate actions for improvement.
  • Team Collaboration: Collaborate closely with internal teams to understand customer requirements and ensure they are met.
  • Training and Development: Conduct training and workshops for customers to enhance their product knowledge and effectiveness.
Requirements
  • Project Management Experience: Previous project management experience is a must.
  • Analytical Skills: Analytical skills that enable you to interpret data and derive insights for improving customer performance.
  • Communication Skills: Targeted customer communication, you are a great communicator and liaise between the business and customer effectively.
  • Interpersonal Skills: Excellent interpersonal and communication skills to effectively interact with customers at all levels.
  • Teamwork: Team orientated and ability to work in a dynamic environment.
  • E-commerce Experience: Experience in the area of e-commerce or rollout software projects would be a plus.
  • Language Skills: You are fluent, engaging, and to the point in written and spoken German and English at all levels of the organization.
What We Offer
  • Hybrid Working Environment: Hybrid working environment that balances flexibility and collaboration.
  • Flexible Working Hours: Flexible working hours that fit your workflow, your time matters.
  • Responsibility: Responsibility from day one.
  • Modern Software: Work with modern and agile software such as Google Workspace, Slack, Asana, Jira, Lattice, Miro, and Confluence.
  • Company Events: Company events including Hackathons and Company Days.
About Our Culture

We are driven by innovative ideas, supported by state-of-the-art technologies, and committed to a partnership-oriented approach. We aim to become a Payment Operating System, making payments seamless and invisible for our customers.

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