Customer Experience Specialist

vor 2 Wochen

Köln, Nordrhein-Westfalen, Deutschland Helion Research Vollzeit
About the Role

We are seeking a skilled and detail-oriented individual to join our team as a Customer Experience Specialist. As a Mystery Shopping Expert, you will be responsible for evaluating and providing feedback on customer experiences in various retail settings.

Your role will involve visiting stores, assessing the shopping experience, and providing detailed feedback to our clients. You will work independently, but will have the support of our team and access to a comprehensive questionnaire and script to guide your evaluations.

Key Responsibilities
  • Evaluate and provide feedback on customer experiences in retail settings
  • Visit stores and assess the shopping experience
  • Provide detailed feedback to clients
  • Work independently, with support from our team
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to provide constructive feedback. You will also need to be detail-oriented and able to work independently.

We are looking for someone who is passionate about delivering exceptional customer experiences and has a keen eye for detail. If you are a motivated and organized individual who is looking for a challenging and rewarding role, we encourage you to apply.

What We Offer
  • A competitive rate per evaluation
  • The opportunity to work with luxury fashion brands, sport brands, and other prestigious clients
  • Flexibility in completing evaluations, with deadlines to keep you on track
  • A supportive and encouraging environment, with a personal panel manager to guide you

We are a leading Mystery Shopping agency, with a strong focus on Customer Experience Measurement, Sales Channel Effectiveness, and Business Intelligence. Our clients include hundreds of leading brands across various industries, and we are proud of our track record in delivering high-quality research solutions.

With over 15 years of experience, we are a recognized leader in our domain. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping our clients achieve their goals.

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