Customer Experience Specialist

vor 1 Woche


Köln, Nordrhein-Westfalen, Deutschland Helion Research Vollzeit
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Experience Specialist. As a mystery shopper, you will be responsible for evaluating the shopping experience of our partners' customers and providing valuable feedback to help improve their services.

This is a unique opportunity to work with prestigious brands across the globe and make a real impact on the customer experience. You will have the flexibility to complete your evaluations at your own pace and schedule, making it an ideal role for those looking to supplement their income or build their career in customer experience.

Key Responsibilities
  • Evaluate the shopping experience of our partners' customers
  • Provide detailed and actionable feedback to help improve services
  • Work with different luxury fashion brands, sport brands, and experience variety within the role
  • Flexibility to complete evaluations at your own pace and schedule
What We Offer
  • A competitive rate per each shopping experience you evaluate
  • A supportive and encouraging environment with a personal panel manager
  • The opportunity to work with a leading mystery shopping agency and make a real impact on the customer experience
About Helion Research

Helion Research is one of the world's leading Mystery Shopping agencies, with a strong focus on Customer Experience Measurement, Sales Channel Effectiveness & Business Intelligence. With over 15 years of experience, we have helped numerous leading brands, Market Research & Consulting agencies improve their customer experience and boost their operation.



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