Customer Experience Specialist

vor 2 Stunden

Köln, Nordrhein-Westfalen, Deutschland Helion Research Vollzeit

About the Role:

We are seeking a skilled Customer Experience Specialist to join our team at Helion Research. As a Mystery Shopping Expert, you will be responsible for evaluating the shopping experience of our partners' customers.

Key Responsibilities:

  • Evaluate the shopping experience of customers at various retail locations
  • Provide detailed feedback on the customer experience, including observations and recommendations for improvement
  • Work with our team to identify areas for improvement and develop strategies for enhancing the customer experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and analytical skills

What We Offer:

  • A competitive rate per shopping experience evaluated
  • Flexibility in completing evaluations depending on your schedule and commitments
  • A supportive and encouraging environment, with a personal panel manager to help you complete the job

At Helion Research, we are committed to providing our clients with high-quality research solutions that help them improve their customer experience. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

About Helion Research:

Helion Research is a leading provider of customer experience measurement and sales channel effectiveness solutions. With over 15 years of experience, we have helped hundreds of clients across various industries improve their customer experience and drive business growth.

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