Praktikum Customer Experience Consulting

vor 1 Woche

Köln, Nordrhein-Westfalen, Deutschland Simon-Kucher & Partners Vollzeit
Praktikum im Customer Experience Team

Wir suchen nach talentierten Praktikanten, die unsere Kunden mit innovativen Ansätzen zu Customer Experience begeistern und Go-to-Market-Strategien in verschiedenen Geschäftsbereichen vorantrieben. Als Teil unseres Customer Experience-Teams gestaltest du die Zukunft der digitalen Interaktion und unterstützt uns als Praktikant im Consulting.

Deine Aufgaben:
  • Du begeisterst unsere Kunden mit innovativen Ansätzen zu Customer Experience und treibst Go-to-Market-Strategien in verschiedenen Geschäftsbereichen voran.
  • Du nimmst an Kundenumfragen teil und analysierst Feedback, um wichtige Designentscheidungen zu treffen sowie kritische Berührungspunkte und Verbesserungsbereiche zu identifizieren.
  • Bei der Zusammenarbeit mit internen und externen Geschäfts- und Designexperten aus der ganzen Welt, setzt du deine interkulturellen Kompetenzen ein.
  • Du arbeitest direkt mit internationalen Unternehmen zusammen, um sie in den Bereichen Marketing, Vertrieb, Preisgestaltung und Digitalisierungsstrategien zu beraten.
  • Um das Kundenerlebnis kontinuierlich zu verbessern, lernst du verschiedene qualitative und quantitative Analysetechniken kennen und wendest diese an.
  • Gemeinsam mit unseren Berater:innen erarbeitest du Empfehlungen für unsere Kunden, indem du bestehende digitale Lösungen analysierst und verbesserst.
Deine Qualifikationen:
  • Du hast sehr gute akademische Leistungen in einem fortgeschrittenen Bachelor- oder Master-Studium in den Bereichen IT / Informationstechnologie, Mathematik, Naturwissenschaften, Design und / oder Wirtschaftswissenschaften.
  • Deine analytischen Fähigkeiten ermöglichen es dir, komplexe Informationen zu analysieren und relevante Erkenntnisse zu gewinnen.
  • Du kennst dich in den Themenfeldern wie z.B. Customer Experience Management, Digital Marketing, Behavioral Science, Customer Journey Analyse oder Kundenkontaktstrategie aus.
  • Du bringst relevante Marktforschungskenntnisse von Studiendesign, Datenerhebung bis hin zu Datenanalyse mit.
  • Idealerweise verfügst du über erste Erfahrung in der Implementierung und CX-Messung an relevanten Touchpoints der Customer Journey.
  • Du zeigst gute Präsentations- und Kommunikationsfähigkeiten in Deutsch und Englisch.
  • Du hast eine ausgeprägte Leidenschaft und ein Gespür für neue Technologien und Plattformen sowie die Fähigkeit, komplexe Sachverhalte zu vereinfachen und wiederzugeben.

Wir bieten dir eine einzigartige Chance, deine Fähigkeiten in einem internationalen Unternehmen mit Start-up-Atmosphäre zu entwickeln und deine Zukunft zu gestalten. Wir freuen uns auf deine Bewerbung

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