Aktuelle Jobs im Zusammenhang mit Werkstudent Customer Experience Manager - Hamburg, Hamburg - EOS Deutscher Inkasso-Dienst
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Customer Experience Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience SpecialistMaersk is seeking a Customer Experience Specialist to manage end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customer. The ideal candidate will have a strong understanding of logistics and customer service, with the ability to prioritize tasks...
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Customer Experience Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-Lloyd AGHapag-Lloyd AG is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries.Job SummaryWe are seeking a highly skilled Customer Experience Manager to support various projects related to our Hapag-Lloyd 2030...
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Customer Experience Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-Lloyd AGHapag-Lloyd AG is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries.Job SummaryWe are seeking a highly skilled Customer Experience Manager to support various projects related to our Hapag-Lloyd 2030...
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Customer Experience Specialist
vor 1 Monat
Hamburg, Hamburg, Deutschland Maersk VollzeitJob Title: Customer Experience AgentMaersk is seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for delivering exceptional customer experiences across our logistics operations.Key Responsibilities:Manage end-to-end customer portfolios, with a focus on transportation management and...
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Customer Experience Specialist
vor 1 Monat
Hamburg, Hamburg, Deutschland Maersk VollzeitJob Title: Customer Experience AgentMaersk is seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for delivering exceptional customer experiences across our logistics operations.Key Responsibilities:Manage end-to-end customer portfolios, with a focus on transportation management and...
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Customer Experience Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 11.9 million TEU. The company has around employees and 400 offices in 139 countries, ensuring fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
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Customer Experience Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 11.9 million TEU. The company has around employees and 400 offices in 139 countries, ensuring fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
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Customer Experience Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries, offering fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
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Customer Experience Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries, offering fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
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Customer Experience Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a vessel capacity of 2.2 million TEU. The company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd offers a range of services, including liner shipping, terminal and infrastructure management, and logistics.Job...
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Customer Experience Specialist
vor 4 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our SCM team in Hamburg or Bremen. As a key member of our commercial organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation...
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Customer Experience Specialist
vor 4 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our SCM team in Hamburg or Bremen. As a key member of our commercial organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation...
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Customer Experience Specialist
vor 3 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our team in Hamburg or Bremen. As a key member of our SCM organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation management and...
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Customer Experience Specialist
vor 3 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our team in Hamburg or Bremen. As a key member of our SCM organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation management and...
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Customer Experience Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitAt Maersk, we are redefining the boundaries of possibility in integrated logistics. As a Customer Experience Consultant, you will be part of a great diverse team that works together to shape the future of global trade and logistics.Key ResponsibilitiesOwns and manages the customer experienceHas responsibility for end-to-end customer experience and inland...
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Product Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland ABOUT YOU VollzeitWe are seeking a skilled Product Manager to lead the development of our customer experience in our apps and website. As a key member of our App & Web Team, you will work closely with developers and UX/UI designers to own new feature launches from start to finish.Key Responsibilities:Product Improvement & Feature Delivery: Identify opportunities to enhance...
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Customer Experience Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitAbout the Role:We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our commercial organization, you will be responsible for managing end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customers.Key Responsibilities:Manage...
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Customer Experience Partner
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitAbout the Role:We are seeking a highly skilled Customer Experience Partner to join our team at Maersk. As a key member of our commercial organization, you will be responsible for managing end-to-end SCM customer portfolios, with a focus on transportation management and financial operations.Key Responsibilities:Manage a wide range of stakeholders across GSC...
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Customer Experience Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitHapag-Lloyd AG is seeking a highly skilled Customer Experience Manager to join our team in Hamburg. As a key member of our Customer Experience department, you will play a crucial role in supporting various projects related to our Hapag-Lloyd 2030 strategy.Our company is committed to delivering exceptional quality service to our customers, and we are looking...
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Senior Customer Experience Director
vor 1 Woche
Hamburg, Hamburg, Deutschland AppLike Group VollzeitAbout the Role:We are seeking a skilled Senior Customer Experience Director to lead our customer support organization and drive exceptional service delivery for our business partners and B2C customers. As a key member of our leadership team, you will be responsible for managing a team of Technical Account Managers and B2C support agents, ensuring a seamless...
Werkstudent Customer Experience Manager
vor 2 Monaten
Wir suchen einen motivierten Werkstudenten, der sich für die Kundenorientierung und die Gestaltung von Customer Journeys begeistert. Als Teil des Teams "Customer Experience" bei EOS Deutscher Inkasso-Dienst wirst du eine zentrale Rolle bei der Gestaltung von Kommunikationsstrategien und der Optimierung von Kundenkanälen spielen.
AufgabenAls Werkstudent wirst du folgende Aufgaben übernehmen:
- Inhalte und Kommunikation: Du unterstützt bei der Erstellung und Gestaltung relevanter Inhalte für verschiedene Kundenkanäle und hilfst dabei, unsere Kommunikationsstrategien zu optimieren, um die Kundenerfahrung zu verbessern.
- Customer Journey und Strategie: Du analysierst die Customer Journey über verschiedene Touchpoints und hilfst dabei, Strategien zu entwickeln, um die Kundenzufriedenheit und -bindung zu erhöhen.
- Markt- und Wettbewerbsbeobachtung: Du beobachtest den Markt sowie unsere Wettbewerber und unterstützt das Team bei der Ableitung von Maßnahmen für unsere Marketing- und Kundenkommunikation.
- Zusammenarbeit und Konsistenz: Du arbeitest eng mit verschiedenen Abteilungen zusammen, um eine konsistente und effektive Kundenerfahrung zu gewährleisten, und unterstützt bei Schulungen für Mitarbeitende in kundenorientierten Prozessen.
- Monitoring und Reporting: Du hilfst bei der Überprüfung der Effektivität unserer Kommunikation anhand von Kennzahlen und Monitorings und unterstützt bei der Erstellung von Berichten sowie Präsentationen für das Team und das Management.
Wir suchen nach einem motivierten und engagierten Werkstudenten, der folgende Qualifikationen mitbringt:
- Studiengang: Marketing, Kommunikation, Betriebswirtschaft oder einem vergleichbaren Bereich.
- Erfahrung: Erste Erfahrungen im Bereich Customer Experience, Marketing oder Kommunikation sind von Vorteil, aber nicht zwingend erforderlich.
- Kommunikationsfähigkeiten: Ausgeprägte Kommunikationsfähigkeiten und die Fähigkeit, effektiv im Team zu arbeiten.
- Teamplayer-Mindset: Teamplayer-Mindset mit hoher Eigeninitiative und Lernbereitschaft.
- Deutschkenntnisse: Fließende Deutschkenntnisse in Wort und Schrift.
Als Teil des Teams "Customer Experience" bei EOS Deutscher Inkasso-Dienst bieten wir dir folgende Vorteile:
- Flexible Arbeitszeit: Flexible Arbeitszeit mit Gleitzeit und Freizeitausgleich.
- Zentraler Standort: Zentraler Standort in Nähe zum HBF & Alster.
- Corporate Benefits: Corporate Benefits und Personalrabatt mit 15% Rabatt bei Otto und weiteren Vergünstigungen im Benefitportal.
- Hybrides Arbeiten: Hybrides Arbeiten mit teilweisem Remote-Arbeiten.
- Networking & Events: Networking & Events mit Meetups, Afterworks & internem Austausch.
