Customer Success Manager DACH

vor 1 Monat

Munich, Bayern, Deutschland Nexthink Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team in Central Europe. As a key member of our Technical Services team, you will be responsible for driving growth and customer retention in the region.

Key Responsibilities
  • Develop and execute comprehensive customer success plans to ensure adoption and value realization of Nexthink solutions.
  • Build and maintain strong relationships with key customers and stakeholders, providing guidance and support to drive business outcomes.
  • Identify new opportunities for Nexthink, including upsell and cross-sell opportunities, and collaborate with the Account Team to drive revenue growth.
  • Work closely with the Customer Support and Product teams to ensure seamless customer experiences and provide feedback to inform product development.
  • Collaborate with the Sales and Solution Consulting teams to drive sales growth and customer adoption.
Requirements
  • 5-10 years of experience as a Customer Success Manager in the software industry, with a strong track record of driving customer adoption and value realization.
  • Strong business acumen and ability to use business context to generate creative solutions.
  • Excellent written and oral communication skills, with the ability to interact comfortably with senior leaders.
  • Technical background or technologically savvy, with the ability to learn Nexthink products and services.
  • Fluent in English and German, with the ability to work in the EU.
About Nexthink

Nexthink is a global leader in the IT Market Category (DEX), shaping the future of how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges and create productive workplaces.

We operate as One Team, connecting, collaborating, and innovating to continuously grow. Our commitment to diversity, inclusion, and equity is second to none, with over 75 nationalities working with us from all cultures and backgrounds.

What We Offer
  • Permanent contract and competitive compensation package, including stock options.
  • Flexible hours and unlimited vacation, plus 3 company-paid volunteer days.
  • 100% remote work with occasional travels to meet with colleagues and customers.
  • Free access to professional training platforms to enhance your skills.
  • 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers.
  • 24/7 accident insurance coverage for any accidents at work or during free time.
  • Bonuses for referring successful hires after three months of continuous employment.

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