Customer Success Manager

vor 3 Wochen

Munich, Bayern, Deutschland Secfix Vollzeit

About Secfix

Secfix is a pioneering company that automates security compliance for SMBs in Europe. Our platform integrates with a company's tech stack, automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.

Job Description

We are seeking a highly motivated Customer Success Manager to join our team and work with our customers from the DACH region. In this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support.

Key Responsibilities

  • Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
  • Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
  • Onboard and support Secfix customers through the lifecycle of their certification journey
  • Become an expert in ISO 27001, GDPR, and other forms of compliance
  • Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy
  • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
  • Write and record educational and technical content for our knowledge base

Requirements

  • English (fluent) and German (C2)
  • Great time management and organisational skills
  • Excellent communication skills
  • Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company
  • Comfortable talking through basic technical concepts with a technical audience
  • Proven track record of managing multiple concurrent projects
  • Experience working with cross-functional teams (Sales, Support, Engineering, Product)
  • Energetic and engaged with remote culture

Benefits

  • Remote Work: 100% remote work with a virtual office in Gather
  • Competitive Salary: Industry-competitive local salaries
  • Equity: Generous equity package
  • Holidays: 26 days holiday + local public holidays
  • Health Insurance: Comprehensive health coverage
  • Development Budget: €1,000 annual personal development budget
  • Workspace Budget: Remote workspace budget and access to co-working spaces
  • Annual Retreat: Annual retreat to build connections and inspire ideas
  • Tech Equipment: Latest tech equipment
  • Company Events: Company-wide events to build relationships and have some fun
  • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors

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