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{"h2": "About Secfix", "p": "Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company\u2019s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant. ", "h2": "Our Mission", "p": "We\u2019re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels. ", "h2": "The Role", "p": "We are seeking a highly motivated Customer Success Manager to join our team and work with our customers from the DACH region. In this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. ", "h2": "Key Responsibilities", "ul": [{"li": "Drive customer adoption and ensure successful onboarding to increase customer retention and revenue"}, {"li": "Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey"}, {"li": "Onboard and support Secfix customers through the lifecycle of their certification journey"}, {"li": "Become an expert in ISO 27001, GDPR and other forms of compliance"}, {"li": "Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy"}, {"li": "Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines"}, {"li": "Write and record educational and technical content for our knowledge base."}], "h2": "Requirements", "ul": [{"li": "English (fluent) and German (C2)"}, {"li": "Great time management and organisational skills"}, {"li": "Excellent communication skills"}, {"li": "Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company"}, {"li": "Comfortable talking through basic technical concepts with a technical audience"}, {"li": "Proven track record of managing multiple concurrent projects"}, {"li": "Experience working with cross-functional teams (Sales, Support, Engineering, Product)"}, {"li": "Energetic and engaged with remote culture"}], "h2": "Nice-to-have", "ul": [{"li": "Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, GPT-3/GPT-4 and Notion"}, {"li": "Other languages"}, {"li": "Entrepreneurial mindset"}], "h2": "Benefits", "ul": [{"li": "Remote Work: 100% remote work with a virtual office in Gather."}, {"li": "Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab."}, {"li": "Equity: Generous equity package \u2013 we\u2019re all owners of Secfix and beneficiaries of our collective success."}, {"li": "Holidays: 26 days holiday + local public holidays."}, {"li": "Health Insurance: Comprehensive health coverage."}, {"li": "Development Budget: €1,000 annual personal development budget."}, {"li": "Workspace Budget: Remote workspace budget and access to co-working spaces."}, {"li": "Annual Retreat: Annual retreat to build connections and inspire ideas (this year we\u2019re headed to Milan."}, {"li": "Tech Equipment: Latest tech equipment (MacBook, monitors, headphones)."}, {"li": "Company Events: Company-wide events to build relationships and have some fun"}, {"li": "Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors."}]

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