Technical Support Specialist
vor 2 Wochen
Experience:
ProfessionalOur mission is to enhance business operations to positively impact people's lives. This statement reflects our daily commitment. We connect our clients' IT systems to ensure that essential data is accessible at the right time and place as they transition to digital processes. It is crucial for companies to have their systems communicate effectively to guarantee smooth operations, timely payments, and efficient purchasing experiences.
SEEBURGER's journey began with a focus on transforming the German automotive sector by digitizing their traditional supply chains. Today, we stand as a prominent global B2B software provider, boasting over 1, #businessaccelerators across 15 countries and a client base of more than 10, satisfied customers who depend on our cutting-edge solutions.
Responsibilities
Your primary responsibility will be to provide product support for our Business Integration Suite, which includes documenting and categorizing support requests. You will independently resolve support issues via remote assistance or collaborate with the 3rd level support team. Your role extends beyond troubleshooting; you will also enhance the performance of SEEBURGER solutions in partnership with clients through effective problem management. For our premium clientele, you will serve as the Designated Support Engineer, ensuring exceptional service quality and customer satisfaction through close collaboration. In addition to standard product support, you will assist the support team with software upgrades, system evaluations, and service-related projects.Qualifications
A solid foundation in IT knowledge (networking, operating systems, ERP user experience). A relevant educational background, such as an IHK degree in information technology, studies in business information technology, or equivalent qualifications. Experience in IT administration, system, or application support. Familiarity with EDI/B2B, MFT, EAI, and API environments, along with knowledge of communication protocols, server operating systems, application servers, and databases is preferred. Excellent proficiency in both written and spoken German and English.-
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