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Technical Support Specialist
vor 3 Monaten
Experience:
ProfessionalOur mission is to enhance business operations to enrich people's lives. This statement embodies our daily commitment. We specialize in integrating our clients' IT frameworks to ensure that data is accurately positioned and accessible at critical moments during their digital transformation journeys. It is essential for companies to have their systems interconnected to guarantee smooth operations, timely payments, and efficient purchasing processes.
SEEBURGER's journey commenced when we assisted the automotive sector in Germany in transitioning from paper-based supply chains to digital solutions. Currently, we stand as a premier global B2B software provider, boasting over 1, #businessaccelerators across 15 nations and a clientele of more than 10, satisfied customers who depend on our cutting-edge solutions.
Responsibilities
Your primary responsibility will be to provide product support for our Business Integration Suite, which entails documenting and categorizing support inquiries. You will independently resolve support inquiries through remote assistance or in collaboration with the 3rd level support team. Your role extends beyond troubleshooting; you will also enhance the functionality of SEEBURGER solutions alongside the customer through effective problem management. For our premium clientele, you will assume the position of Designated Support Engineer, ensuring exceptional service quality and customer satisfaction through close collaboration. In addition to traditional product support, you will aid the support team with software upgrades, system evaluations, and service-related projects.Qualifications
A solid foundation in IT knowledge (networking, operating systems, ERP user experience). A relevant educational background, such as an IHK qualification in information technology, studies in business information technology, or equivalent credentials. Experience in IT administration, system, or application support. Familiarity with EDI/B2B, MFT, EAI, and API environments, along with knowledge of communication protocols, server operating systems, application servers, and databases is advantageous. Proficient written and spoken skills in both German and English.