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Support Services Specialist
vor 2 Monaten
About the Role
We are seeking a highly skilled Support Services Specialist to join our team at SEEBURGER. As a key member of our Support Services team, you will play a critical role in ensuring the smooth operation of our B2B software solutions.
Your Key Responsibilities
- Monitor customer systems and resolve errors in a timely and efficient manner.
- Provide technical support to customers and their trading partners regarding EDI data transfer.
- Analyze and resolve process errors, coordinating with customers and trading partners to ensure seamless solutions.
- Establish and maintain technical EDI connections with new trading partners, including go-live support.
- Work collaboratively with our customers to improve the operation of our solutions through effective problem management.
- For our premium customers, you will serve as the Designated Support Engineer, ensuring high service quality and customer satisfaction through close cooperation.
Your Profile
- You possess a solid education, such as an IHK degree in information technology or a degree in business information technology.
- You have a good basic IT knowledge, including network, operating system, and ERP user knowledge.
- You have experience in IT administration, system, or application support.
- Knowledge of EDI/B2B, MFT, EAI, and API environments is highly desirable.
- You possess excellent written and spoken German and English skills.
What We Offer
As a Support Services Specialist at SEEBURGER, you will have the opportunity to work with a leading global B2B software provider, contributing to the success of our customers and the growth of our company.
