Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Köthen, Sachsen-Anhalt - SEEBURGER
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Technical Support Specialist
vor 2 Monaten
Accelerate Business Growth with SEEBURGER
At SEEBURGER, we're passionate about helping businesses thrive in the digital age. As a Support Engineer, you'll play a crucial role in ensuring our Business Integration Suite runs smoothly, enabling our customers to achieve their goals.
Your Key Responsibilities
- Provide top-notch support for our Business Integration Suite, including case recording, classification, and resolution.
- Collaborate with customers to resolve issues via remote maintenance or with our 3rd level support team.
- Go beyond error fixing – improve SEEBURGER solutions together with customers through effective problem management.
- For premium customers, take on the role of Designated Support Engineer, ensuring exceptional service quality and customer satisfaction.
- Support the team with software updates, system analyses, and projects in the service environment.
Your Ideal Profile
- Strong basic IT knowledge, including network, operating system, and ERP user expertise.
- Solid education, such as an IHK degree in information technology or studies in business information technology.
- Experience in IT administration, system, or application support.
- Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases.
- Excellent written and spoken German and English skills.
