Technical Support Specialist

vor 1 Monat


Köthen, Sachsen-Anhalt, Deutschland SEEBURGER Vollzeit

Experience:

Professional

Our mission is to enhance business operations to enrich the lives of individuals. This statement reflects our daily commitment. We specialize in integrating our clients' IT infrastructures to ensure that data is accurately positioned and accessible during their digital transformation processes. Organizations require seamless communication between their systems to guarantee efficient production, timely payments, and smooth transactions in retail environments.

Our journey commenced when we assisted the automotive sector in digitizing their traditional supply chains. Currently, SEEBURGER stands as a premier global B2B software provider, boasting over 1, #businessaccelerators across 15 nations and a clientele of more than 10, satisfied customers who depend on our cutting-edge solutions.

Key Responsibilities

Your primary responsibility will be to provide support for our Business Integration Suite, which entails documenting and categorizing support inquiries. You will independently resolve support inquiries through remote assistance or collaborate with the 3rd level support team. Your role extends beyond merely troubleshooting; you will also enhance the functionality of SEEBURGER solutions in partnership with clients through effective problem management. For our premium clientele, you will assume the position of Designated Support Engineer, ensuring exceptional service quality and customer satisfaction through close collaboration. In addition to traditional product support, you will aid the support team with software upgrades, system evaluations, and service-related projects.

Qualifications

A solid foundation in IT knowledge (networking, operating systems, ERP user experience). A relevant educational background, such as an IHK qualification in information technology, studies in business information technology, or equivalent credentials. Experience in IT administration, system, or application support. Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as knowledge of communication protocols, server operating systems, application servers, and databases is advantageous. Proficient written and verbal communication skills in both German and English.

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