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Technical Support Specialist

vor 3 Monaten


Köthen, Sachsen-Anhalt, Deutschland SEEBURGER Vollzeit

Experience:

Professional

Our mission is to enhance business operations to enrich people's lives. This statement reflects our daily commitment. We specialize in integrating our clients' IT infrastructures to ensure that critical data is accessible at the right time and place during their digital transformation journeys. Organizations require seamless communication between their systems to guarantee efficient production lines, timely payments, and smooth retail transactions.

Our journey commenced with a focus on the German automotive sector, aiding in the transition from paper-based supply chains to digital solutions. Today, SEEBURGER stands as a prominent global provider of B2B software, boasting a network of over 1, #businessaccelerators across 15 countries and serving more than 10, satisfied clients who depend on our cutting-edge solutions.

Key Responsibilities

Your primary responsibility will be to provide product support for our Business Integration Suite, which involves documenting and categorizing support requests. You will independently resolve support issues through remote assistance or collaborate with the 3rd level support team. Beyond troubleshooting, you will enhance the functionality of SEEBURGER solutions in partnership with clients through effective problem management. For our premium clientele, you will act as the Designated Support Engineer, ensuring exceptional service quality and client satisfaction through close collaboration. In addition to traditional product support, you will aid the support team with software upgrades, system evaluations, and service-related projects.

Candidate Profile

You possess a solid foundation in IT knowledge, including networking, operating systems, and ERP user experience. You have a relevant educational background, such as an IHK qualification in information technology, studies in business information technology, or equivalent credentials. Experience in IT administration, system support, or application support is essential. Ideally, you are knowledgeable about EDI/B2B, MFT, EAI, and API environments, along with familiarity with communication protocols, server operating systems, application servers, and databases. Proficient written and spoken skills in both German and English are required.