Technical Support Specialist
vor 2 Wochen
About the Role
We are seeking a skilled Technical Support Specialist to join our team at SEEBURGER. As a key member of our support team, you will be responsible for providing top-notch support to our customers, ensuring their systems are running smoothly and efficiently.
Key Responsibilities
- Provide technical support for our Business Integration Suite, including troubleshooting and resolving issues
- Collaborate with customers to understand their needs and provide tailored solutions
- Work closely with our 3rd level support team to resolve complex issues
- Develop and implement process improvements to enhance customer satisfaction
- Assist with software updates, system analyses, and projects in the service environment
Requirements
- Strong IT knowledge, including network, operating system, and ERP user knowledge
- Solid education in information technology or a related field
- Experience in IT administration, system, or application support
- Familiarity with EDI/B2B, MFT, EAI, and API environments
- Excellent written and spoken German and English skills
About SEEBURGER
SEEBURGER is a leading global B2B software provider, with over 1,000 business accelerators in 15 countries worldwide. We help companies digitalize their processes and integrate their IT systems to ensure seamless communication and data exchange.
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