Head of Operations
vor 1 Tag
We're seeking a seasoned Head of Operations to drive business-critical services and contribute to various projects. As a key member of our team, you'll ensure seamless coordination and alignment with departments such as Logistics and Product.
The ideal candidate will possess a strong background in customer service, operations, or account management, with 3-5 years of experience in leading a team and demonstrating leadership and team management abilities.
Key responsibilities include:
- Developing and implementing scalable processes
- Ensuring timely and satisfactory resolution of customer inquiries
- Identifying opportunities to improve customer experience and retention
- Leading and mentoring a team of operations managers
Requirements:
- Bachelor's or Master's degree in Business or a related field
- Excellent communication skills in German and English
- Strong problem-solving skills and ability to navigate complex challenges
- Experience with Salesforce is a plus
What We Offer:
- A future-proof job with an attractive salary and performance-related bonus payments
- Collaboration with top-tier investors and experts
- Beautiful office spaces in the centre of Berlin
Our Commitment to Diversity and Inclusion:
We value humans with all their glorious multifaceted backgrounds, perspectives, and experiences. We look forward to your application.
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