Head of Credit Operations
vor 4 Wochen
Job Overview:
- The Head of Credit Operations is a senior manager in ENGIE's Global Customer Finance department, responsible for advancing the company's financial services strategy and developing and managing related credit operations.
- The role involves leading a team of dedicated professionals, providing leadership, spirit, and skills necessary for ENGIE's CF operations teams to achieve their targets across the business.
- The Head of Credit Operations focuses on achieving both effectiveness (in terms of management of timely repayment) and efficiency (in terms of overall ROI of credit operations activities) of ENGIE's credit operations across markets.
Key Responsibilities:
- Credit Operations: Framework, Strategy, and Standards. Develop and continuously refine ENGIE's Credit Operations Framework along the principles of commercial viability, subsidiarity, customer centricity, rule-based decision-making, and data-smart digitized workflows.
- Credit Operations Ownership: Own ENGIE's Credit Operations Framework for implementation across the business.
- Financial Services Strategy: Drive the process of designing, implementing, scaling, managing, and continuously innovating ENGIE's Financial Services Strategy (PAYGo plans, arrears-type loans, education loans, cash loans, insurance, etc.).
- Credit Operations Strategy: Drive the process of designing, implementing, and managing cohesive multi-stage Credit Operations strategies to be applied across the business.
- Policies, Standards & Procedures: As process owner, conceptualize, document, and maintain EEA-wide Credit Operations Policies, Standard Operating Procedures (SOPs), and other core materials in the form of a Credit Operations Handbook.
- Analytical Foundation: Substantiate ENGIE's Financial Services Strategy and its Credit Operations Strategy implementation through appropriate analytical foundation.
Requirements:
- 12+ years of professional experience in credit operations and portfolio management; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
- 8+ years of domain experience in credit or consumer finance operations or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus.
- Relevant experience in leading multi-cultural, decentral teams.
- Proven ability and agility to perform in a VUCA environment.
- Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation, and team orientation.
- High level of professional curiosity; elevated level of interest in how to make processes work to their best and an aptitude to investigate and crosscheck information before acting on it.
- Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
- Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information, and knowledge with others when joint solutions are required.
- Empathy and stamina in collaboration with a broad range of stakeholders including customers and customer-facing teams across the business and its cultural contexts.
- Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.
Qualifications:
- University degree required; master's degree in economics, agricultural economics, development economics, business, finance, microfinance, or a related subject is desired.
- Certification in a relevant topic (e.g., project management; process mapping; Six Sigma; microfinance or portfolio management) is a plus.
Language:
- English written and spoken fluency required.
- French, Swahili, or Portuguese is a plus.
Technology:
- Proficiency with standard Microsoft Office software packages is required.
- Experience with Tableau or other data visualization tools and approaches are a plus.
- Ability to develop SQL queries and/or experience with other statistics packages is a plus.
-
Head of Credit Operations
vor 1 Woche
Berlin, Berlin, Deutschland ENGIE VollzeitAbout the RoleThe Head of Credit Operations will be responsible for leading the development and implementation of credit operations strategies across the business. This role will require strong analytical and leadership skills, with the ability to drive commercial growth while ensuring effective credit risk management.Key ResponsibilitiesDevelop and...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Purpose Green VollzeitÜberblickWir suchen einen erfahrenen Head of Operations, der unsere operative Exzellenz steigern und unser Wachstum unterstützen kann. Als Mitglied unseres Führungsteams wirst du eine entscheidende Rolle spielen, um unsere Prozesse zu optimieren und unsere Effizienz zu steigern.Deine AufgabenAls Head of Operations wirst du folgende Herausforderungen...
-
Head of Legal Operations
vor 4 Wochen
Berlin, Berlin, Deutschland FREE NOW VollzeitJob Title: Head of LegalAbout the Role:We are seeking a highly skilled and experienced Head of Legal to join our team at FREE NOW. As a key member of our leadership team, you will be responsible for providing strategic legal advice to our management and business partners across all jurisdictions.Key Responsibilities:Provide expert legal advice on all aspects...
-
Head of Operations
vor 1 Monat
Berlin, Berlin, Deutschland The CoinGroup Vollzeit{"h1": "Head of Operations bei der CoinGroup", "h2": "Über die Position", "p": "Wir suchen einen erfahrenen Head of Operations, der unsere Produktion und Einkaufsabteilung erfolgreich leitet. Als wichtiger Teil unseres Teams werden Sie verantwortlich sein für die Einkaufs- und Produktionsprozesse, um unsere Kunden zufriedenzustellen und unsere Position als...
-
Head of Operations
vor 2 Monaten
Berlin, Berlin, Deutschland The CoinGroup Vollzeit{"h1": "Head of Operations bei der CoinGroup", "h2": "Über die Position", "p": "Wir suchen einen erfahrenen Head of Operations, der unsere Produktion und Einkaufsabteilung erfolgreich leitet. Als wichtiger Teil unseres Teams werden Sie verantwortlich sein für die Einkaufs- und Produktionsprozesse, um unsere Kunden zufriedenzustellen und unsere Position als...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the RoleWe're seeking a seasoned Head of Operations to drive business-critical services and contribute to various projects. As a key member of our team, you'll ensure seamless coordination and alignment with departments like Logistics and Product.The ideal candidate will possess a strong background in customer service, operations, or account...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the RoleWe're seeking a seasoned Head of Operations to drive business-critical services and contribute to various projects. As a key member of our team, you'll ensure seamless coordination and alignment with departments such as Logistics and Product.The ideal candidate will possess a strong background in customer service, operations, or account...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the JobWe're seeking a highly skilled Head of Operations to join our team at Project A Ventures. As a key member of our operations team, you'll play a crucial role in driving business growth and ensuring seamless execution of our strategies.Our company is a trailblazing supply chain platform that has redefined the way large construction material orders...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cardino VollzeitAbout CardinoCardino is a pioneering tech startup based in Berlin, dedicated to revolutionizing the European used electric vehicle (EV) market. Our innovative platform seamlessly connects EV sellers with dealerships, leveraging cutting-edge tools tailored specifically for EVs. By prioritizing simplicity, efficiency, and sustainability, Cardino is at the...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cardino VollzeitAbout CardinoCardino is a pioneering tech startup based in Berlin, dedicated to revolutionizing the European used electric vehicle (EV) market. Our innovative platform seamlessly connects EV sellers with dealerships, leveraging cutting-edge tools tailored specifically for EVs. By prioritizing simplicity, efficiency, and sustainability, Cardino is at the...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout Project A VenturesWe are a dynamic venture capital firm that operates as an operational partner to our portfolio companies. Our mission is to uncover and support innovative businesses that have the potential to revolutionize their respective industries. As a key member of our team, you will have the opportunity to contribute to the growth and success...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cardino VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Operations to join our team at Cardino. As a key member of our leadership team, you will be responsible for overseeing and optimizing our operational functions, ensuring efficiency and scalability as we grow.Key ResponsibilitiesOperational Leadership: Provide strategic direction and...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Q CELLS VollzeitJoin Our Team as Head of OperationsWe are seeking a dynamic and experienced leader to join our team as Head of Operations. As a key member of our organization, you will be responsible for driving the success of our Residential Operations department.Key Responsibilities:Strategic Leadership and Team Development: As Head of Operations, you will lead the RES...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Q CELLS VollzeitJoin Our Team as Head of OperationsWe are seeking a dynamic and experienced leader to join our team as Head of Operations. As a key member of our organization, you will be responsible for driving the success of our Residential Operations department.Key Responsibilities:Strategic Leadership and Team Development: As Head of Operations, you will lead the RES...
