Customer Success Professional
vor 3 Wochen
We're looking for a talented individual who shares our passion for delivering exceptional customer experiences.
- You will be responsible for managing the entire customer lifecycle, from onboarding to long-term operation, ensuring seamless transitions and continuous growth.
- Through data analysis, you will identify opportunities to enhance customer experiences and resolve any issues that may arise.
- You will play a key role in migrating customers from old SLA contracts to new ones, ensuring a smooth transition and minimizing disruption.
- By leveraging your product knowledge and expertise, you will upsell additional services and products that align with our brand image, driving revenue growth and customer satisfaction.
- You will build and maintain strong relationships with clients, supporting their transition to active accounts and providing ongoing support and guidance.
- As a key member of our team, you will collaborate with colleagues to create training courses and educational materials, promoting knowledge sharing and best practices.
- You will review customer feedback and identify opportunities for improvement, ensuring we continuously deliver exceptional experiences.
We're committed to supporting your growth and development, offering an annual training budget and access to a professional Babbel account to learn up to 14 languages.
- We prioritize flexibility, offering hybrid working solutions and the opportunity to work remotely up to 60 days per year within the EU.
- We're dedicated to making a positive impact, supporting local and global communities under our motto #censharingiscaring.
- We're passionate about sustainability, incorporating it into our daily operations and decision-making processes.
- We celebrate our successes and milestones, hosting events that are just a blast
- We value our colleagues and celebrate their special events, such as birthdays and work anniversaries.
- We're a diverse and inclusive team, collaborating with highly motivated and competent colleagues from over 30 countries.
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