Aktuelle Jobs im Zusammenhang mit Customer Experience Manager - Hamburg, Hamburg - Hapag-Lloyd AG
-
Customer Experience Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience SpecialistMaersk is seeking a Customer Experience Specialist to manage end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customer. The ideal candidate will have a strong understanding of logistics and customer service, with the ability to prioritize tasks...
-
Customer Experience Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-Lloyd AGHapag-Lloyd AG is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries.Job SummaryWe are seeking a highly skilled Customer Experience Manager to support various projects related to our Hapag-Lloyd 2030...
-
Customer Experience Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-Lloyd AGHapag-Lloyd AG is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries.Job SummaryWe are seeking a highly skilled Customer Experience Manager to support various projects related to our Hapag-Lloyd 2030...
-
Customer Experience Specialist
vor 1 Monat
Hamburg, Hamburg, Deutschland Maersk VollzeitJob Title: Customer Experience AgentMaersk is seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for delivering exceptional customer experiences across our logistics operations.Key Responsibilities:Manage end-to-end customer portfolios, with a focus on transportation management and...
-
Customer Experience Specialist
vor 1 Monat
Hamburg, Hamburg, Deutschland Maersk VollzeitJob Title: Customer Experience AgentMaersk is seeking a highly skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will be responsible for delivering exceptional customer experiences across our logistics operations.Key Responsibilities:Manage end-to-end customer portfolios, with a focus on transportation management and...
-
Customer Experience Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 11.9 million TEU. The company has around employees and 400 offices in 139 countries, ensuring fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
-
Customer Experience Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 11.9 million TEU. The company has around employees and 400 offices in 139 countries, ensuring fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
-
Customer Experience Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries, offering fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
-
Customer Experience Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries, offering fast and reliable connections between more than 600 ports worldwide.Your Responsibilities:As a Customer Experience Manager, you...
-
Customer Experience Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitAbout Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a vessel capacity of 2.2 million TEU. The company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd offers a range of services, including liner shipping, terminal and infrastructure management, and logistics.Job...
-
Customer Experience Specialist
vor 4 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our SCM team in Hamburg or Bremen. As a key member of our commercial organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation...
-
Customer Experience Specialist
vor 4 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our SCM team in Hamburg or Bremen. As a key member of our commercial organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation...
-
Customer Experience Specialist
vor 4 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our team in Hamburg or Bremen. As a key member of our SCM organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation management and...
-
Customer Experience Specialist
vor 4 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitCustomer Experience PartnerMaersk is seeking a Customer Experience Partner to join our team in Hamburg or Bremen. As a key member of our SCM organization, you will be responsible for delivering exceptional customer experiences across our global network.Key Responsibilities:Manage end-to-end SCM customer portfolios, focusing on transportation management and...
-
Customer Experience Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitAt Maersk, we are redefining the boundaries of possibility in integrated logistics. As a Customer Experience Consultant, you will be part of a great diverse team that works together to shape the future of global trade and logistics.Key ResponsibilitiesOwns and manages the customer experienceHas responsibility for end-to-end customer experience and inland...
-
Product Manager
vor 3 Wochen
Hamburg, Hamburg, Deutschland ABOUT YOU VollzeitWe are seeking a skilled Product Manager to lead the development of our customer experience in our apps and website. As a key member of our App & Web Team, you will work closely with developers and UX/UI designers to own new feature launches from start to finish.Key Responsibilities:Product Improvement & Feature Delivery: Identify opportunities to enhance...
-
Customer Experience Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitAbout the Role:We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our commercial organization, you will be responsible for managing end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customers.Key Responsibilities:Manage...
-
Customer Experience Partner
vor 2 Wochen
Hamburg, Hamburg, Deutschland Maersk VollzeitAbout the Role:We are seeking a highly skilled Customer Experience Partner to join our team at Maersk. As a key member of our commercial organization, you will be responsible for managing end-to-end SCM customer portfolios, with a focus on transportation management and financial operations.Key Responsibilities:Manage a wide range of stakeholders across GSC...
-
Customer Experience Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland Hapag-Lloyd AG VollzeitHapag-Lloyd AG is seeking a highly skilled Customer Experience Manager to join our team in Hamburg. As a key member of our Customer Experience department, you will play a crucial role in supporting various projects related to our Hapag-Lloyd 2030 strategy.Our company is committed to delivering exceptional quality service to our customers, and we are looking...
-
Senior Customer Experience Director
vor 1 Woche
Hamburg, Hamburg, Deutschland AppLike Group VollzeitAbout the Role:We are seeking a skilled Senior Customer Experience Director to lead our customer support organization and drive exceptional service delivery for our business partners and B2C customers. As a key member of our leadership team, you will be responsible for managing a team of Technical Account Managers and B2C support agents, ensuring a seamless...
Customer Experience Manager
vor 1 Monat
Hapag-Lloyd is a leading liner shipping company with a fleet of 287 modern container ships and a container capacity of 3.2 million TEU. The company has around employees and 400 offices in 139 countries, offering fast and reliable connections between more than 600 ports worldwide.
Your Responsibilities:As a Customer Experience Manager, you will support various projects related to the Hapag-Lloyd 2030 strategy. Your key responsibilities will include:
- Leading or supporting programs within the areas of customer service excellence to deliver on key drivers of strategy 2030.
- Driving digital product adoption across Hapag-Lloyd.
- Collaborating with commercial business units at HQ, regional offices, and IT teams to create a comprehensive work plan.
- Measuring, analyzing, and evaluating existing processes to identify root causes and propose improvement opportunities.
- Ensuring governance is established for tracking and reporting changes when scope or schedule for projects are impacted.
- Drafting information for management seeking guidance before global rollouts.
- Working closely with the communication department for internal and external communication.
We are looking for a highly motivated and experienced professional with a university degree in economics, business administration, or a similar field. Your profile should include:
- Experience with shipping, logistics, supply chain, or forwarding.
- Experience in project and program management.
- Experience working with databases such as Qlikview, Salesforce, and Salesforce Analytics.
- Organized and analytic work approach.
- Fluency in spoken and written English, with German being beneficial.
Hapag-Lloyd offers a competitive remuneration package, including 13 salaries, vacation pay, and various benefits. You will also have the opportunity to work in a dynamic and international environment with a strong focus on customer experience.
We are committed to providing our employees with excellent career development opportunities, supported by a range of training and development courses. Our company restaurant offers a great selection of dishes, and our coffee bar is always fully stocked. We also offer a blended work model, with 3 days a week at our headquarters in Hamburg and 2 days a week of mobile work.
Our company sports programs include yoga, sailing, and a company doctor, as well as bicycle leasing. We are proud to offer a minimum of 28 days of vacation, flextime, capital-forming benefits, and a company pension plan.
