Customer Service Ambassador
vor 4 Wochen
About AnyDesk Software
We're a company that believes software technology and global connectivity can improve society. Our platform technology is reinventing the internet.
Customer Service Representative Role
We're looking for a talented and ambitious Customer Service Representative to join our team. As a Customer Service Representative, you'll be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction.
Key Responsibilities:
- Serve as the first point of contact for customers, providing prompt, courteous, and efficient assistance via various communication channels.
- Investigate and resolve customer inquiries, concerns, and complaints, ensuring a timely and satisfactory resolution.
- Develop and maintain a comprehensive understanding of our products or services, including their features, benefits, and usage guidelines.
- Accurately document customer interactions, inquiries, and complaints in the designated CRM system.
- Proactively gather customer feedback and insights, identify trends, and communicate suggestions for improvement to the appropriate teams.
Basic Qualifications:
- Strong ability to listen attentively, apply logic and reason, follow-through, and exceptional communication skills.
- First work experience in a customer contact-centred area.
- Fluency in English and German is mandatory.
Preferred Skills and Experience:
- Proficiency in using computer systems, CRM software, and other customer service tools.
- Ability to quickly learn and navigate new software and technology platforms.
- Flexibility and adaptability to evolving customer needs, changing priorities, and a fast-paced work environment.
What We Offer:
- Centrally located office in Stuttgart.
- Flexible working hours and a hybrid working model.
- 30 vacation days/year in a full-time position.
- Free drinks and weekly team lunch.
- Personal and professional development potentialities and room for creative ideas.
- An international team.
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