Customer Success Ambassador
vor 3 Wochen
We are seeking a skilled Customer Success Manager to join our team at Onventis. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve the best possible outcomes from our software solutions.
Key Responsibilities- Develop and maintain strong relationships with our customers through proactive engagement, regular reviews, and strategic planning to drive their success.
- Provide expert guidance and best practice advice to customers on how to fully leverage our software solutions and achieve their business objectives.
- Collaborate with internal teams to develop and implement sustainable solutions that address customer challenges and optimize their experience.
- Identify opportunities for upselling or cross-selling while maintaining a customer-centric approach.
- Continuously analyze customer feedback and support trends to identify opportunities for product enhancements and process optimizations.
- Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent experience.
- Customer-centric mindset with a strong orientation towards service and satisfaction.
- Excellent communication skills in German and English, with a confident and structured working style.
- Proactive and organized, with a knack for managing multiple priorities and deadlines.
- Strong affinity for technology and ability to learn new software and systems.
Join a dynamic and multicultural team that values innovation, creativity, and personal development. Enjoy a flat hierarchical structure, swift decision-making, and exciting projects that welcome your ideas. Benefit from our comprehensive benefits package, including hybrid working, health and fitness perks, and ongoing education and training.
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Customer Success Professional
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Customer Success Professional
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vor 4 Wochen
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