Customer Service Representative
vor 4 Wochen
Job Summary
This role is responsible for delivering exceptional customer fulfillment and enhancing the customer experience by driving customer loyalty and achieving sales and revenue objectives.
The Customer Service & Logistics Specialist serves as the key supply chain contact for both internal and external customers, managing customer orders, improving the customer experience, and maintaining high service levels through improved customer forecast accuracy and customer collaboration.
Key Responsibilities
- Develop and execute strategies to deliver target customer service levels, costs, inventory, and cash collection targets.
- Implement rigorous daily management routines, track relevant metrics, and drive a continuous improvement culture.
- Partner cross-functionally to understand customer wants and needs, and develop solutions to drive excellence in customer experience.
- Work with logistics providers to define and implement the right logistics network that meets customer needs.
- Identify and execute joint value creation opportunities in the supply chain with key customers.
Requirements
- 5 years' experience in customer service and/or order management, logistics, and planning.
- Fluency in English and German.
- Proficiency in relevant software, such as Microsoft Office, ERP, CRM, and order entry systems.
- Understanding of financial and business planning, supply chain planning, and order management processes.
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