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Technical Customer Success Expert

vor 1 Monat


Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit
Your Role

As a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and effectively.

Your Profile
  • Bachelor's degree in electrical engineering or a related field
  • Minimum 5 years of experience in Service Support in the Data Center industry
  • Fluent in business and technical English and German
  • Expertise in technical data center operations, including maintenance, repairs, and processes
  • Strong teamwork and communication skills
  • Ability to solve complex customer requests and problems
Benefits
  • Open-door culture with short communication paths and flat hierarchies
  • Personalized onboarding plan and education programs
  • Opportunities for personal development in a fast-growing environment
  • Extensive social benefits, including flexible working hours and digital meal vouchers
About Us

Digital Realty is the leading provider of carrier and cloud-neutral data center services, delivering a full spectrum of data center, colocation, and interconnection solutions. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

What We Can Offer You

As a Technical Customer Success Specialist, you will be part of a courageous and passionate team that works together to understand and meet the changing needs of our global customers. You will have the opportunity to work with people from different business areas, challenge the way we do things, and put your ideas into action. We will also provide you with plenty of development opportunities to build a rewarding and successful career with us.