Aktuelle Jobs im Zusammenhang mit Technical Customer Success Expert - Frankfurt am Main, Hessen - Interxion
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Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitRole OverviewThe Customer Success Manager will be responsible for driving adoption and satisfaction among OVHcloud's customers. This individual will play a crucial role in building customer loyalty, reducing Time-to-Value, and increasing account income through cross-selling and upselling.
Technical Customer Success Expert
vor 1 Monat
Your Role
As a Technical Customer Success Specialist, you will be responsible for providing technical consulting to the Customer Success team and ensuring a smooth operation for the operational departments in regards to technical requests and subjects addressed by customers.
You will achieve your targets by:
- Enhancing the efficiency of customer requests processing by providing technical expertise in customer meetings and supporting the team.
- Ensuring a timely response in case of an incident and acting as the main source of support for the Incident Manager.
- Ensuring efficient communication with our customers, measurable through the internal system (e.g. response time, resolution time and further KPIs).
Your Profile
- Bachelor's degree in electrical engineering or alternatively Master Electrician/Cooling or Master Technician with main focus on electrical systems and equipment.
- Min. 5 years of work experience in Service Support in the Data Center industry with deep technical systems knowledge.
- Fluent in business and technical English and German.
- Expert in technical data center operations (e.g. maintenance, repairs, processes, systems).
- Skilled in data center industry knowledge.
- Proven Teamwork skills.
- Excellent communication and interpersonal skills.
- Persistent to solve the customer request/problem.
Benefits
- Open door culture with short communications paths and flat hierarchies.
- Personalized onboarding plan (buddy system), education programs.
- Personal development options in a fast-growing environment.
- Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.).
- Many extras like free drinks, fresh fruit, or cool team events.
A bit about us
Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDxTM) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Joining us, you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
