Technical Customer Success Expert

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

Your Role

As a Technical Customer Success Specialist, you will be responsible for providing technical consulting to the Customer Success team and ensuring a smooth operation for the operational departments in regards to technical requests and subjects addressed by customers.

You will achieve your targets by:

  • Enhancing the efficiency of customer requests processing by providing technical expertise in customer meetings and supporting the team.
  • Ensuring a timely response in case of an incident and acting as the main source of support for the Incident Manager.
  • Ensuring efficient communication with our customers, measurable through the internal system (e.g. response time, resolution time and further KPIs).

Your Profile

  • Bachelor's degree in electrical engineering or alternatively Master Electrician/Cooling or Master Technician with main focus on electrical systems and equipment.
  • Min. 5 years of work experience in Service Support in the Data Center industry with deep technical systems knowledge.
  • Fluent in business and technical English and German.
  • Expert in technical data center operations (e.g. maintenance, repairs, processes, systems).
  • Skilled in data center industry knowledge.
  • Proven Teamwork skills.
  • Excellent communication and interpersonal skills.
  • Persistent to solve the customer request/problem.

Benefits

  • Open door culture with short communications paths and flat hierarchies.
  • Personalized onboarding plan (buddy system), education programs.
  • Personal development options in a fast-growing environment.
  • Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.).
  • Many extras like free drinks, fresh fruit, or cool team events.

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDxTM) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Joining us, you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

  • Technical Customer Success Expert

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    About the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our Customer Success team and ensuring a seamless experience for our customers.Your ResponsibilitiesProvide technical expertise to the Customer...

  • Technical Customer Success Expert

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    About the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our Customer Success team and ensuring a seamless experience for our customers.Your ResponsibilitiesProvide technical expertise to the Customer...

  • Technical Customer Success Expert

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will provide technical consulting to the Customer Success team, ensuring a relief for operational departments in handling technical requests and customer subjects. You will also support the Incident Coordinator function within the local incident process.Your Key ResponsibilitiesProvide technical...

  • Technical Customer Success Expert

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and...

  • Technical Customer Success Expert

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and...

  • Technical Customer Success Expert

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to support the Incident Coordinator function, ensuring timely responses to customer incidents and acting as the main point of...

  • Technical Customer Success Expert

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to support the Incident Coordinator function, ensuring timely responses to customer incidents and acting as the main point of...

  • Technical Customer Success Expert

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will be responsible for providing technical consulting to the Customer Success team and ensuring a relief for the operational departments in concerns of technical requests/subjects addressed by the customers.You will achieve your targets by:Raising the efficiency of customer requests processing by...

  • Technical Customer Success Expert

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and...

  • Technical Customer Success Expert

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and...

  • Customer Success Advocate

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland Splunk Inc Vollzeit

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Splunk Inc. As a Technical Account Manager, you will play a critical role in driving customer success and adoption of our unified security and observability platform.Key ResponsibilitiesProvide high-quality guidance and mentorship to customers on Enterprise-level...

  • Customer Success Advocate

    vor 2 Monaten

    Frankfurt am Main, Hessen, Deutschland Splunk Inc Vollzeit

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Splunk Inc. As a Technical Account Manager, you will play a critical role in driving customer success and adoption of our unified security and observability platform.Key ResponsibilitiesProvide high-quality guidance and mentorship to customers on Enterprise-level...

  • Customer Success Expert

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the customer interface on all elements of the...

  • Customer Success Expert

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the customer interface on all elements of the...

  • Customer Success Expert

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a Customer Success Specialist, you will be part of our Customer Success Team in Frankfurt, supporting the Customer Success Manager to ensure the delivery of contractually agreed services to our clients. Your goal will be to increase customer understanding and develop continuous improvement programs to enhance the customer's operational...

  • Customer Success Expert

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the end-to-end delivery of operational...

  • Customer Success Expert

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team in Frankfurt. As a key member of our Customer Success Team, you will work closely with the Customer Success Manager to ensure the delivery of contractually agreed services to our valued clients.Your ResponsibilitiesManage the end-to-end delivery of operational...

  • Customer Success Team Lead

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    About the RoleAs a Customer Success Team Lead at Interxion, you will be responsible for driving the overall success of our customers. This includes ensuring that our customers receive the best possible service, and that their needs are met through effective planning, coordination, and evaluation of our Customer Success plans and programs.Your Key...

  • Customer Success Team Lead

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall success of our customers. This involves recruiting, coaching, and growing a high-performing CSM team, as well as planning and distributing responsibilities within the team.Your Key ResponsibilitiesLead a team of Customer Success Managers to...

  • Customer Success Team Lead

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit

    Your RoleAs a key member of our Customer Success Management Team, you will be responsible for driving the overall success of our customers. This involves recruiting, coaching, and growing a high-performing CSM team, as well as planning and distributing responsibilities within the team.Your Key ResponsibilitiesLead a team of Customer Success Managers to...