Technical Customer Success Expert

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland Interxion Vollzeit
Your Role

As a Technical Customer Success Specialist, you will play a crucial role in providing technical expertise to the Customer Success team, ensuring a seamless experience for our customers. Your primary responsibility will be to provide technical consulting and support to the team, ensuring that customer requests are processed efficiently and effectively.

Your Profile
  • Bachelor's degree in electrical engineering or a related field
  • Minimum 5 years of experience in Service Support in the Data Center industry
  • Fluent in business and technical English and German
  • Expertise in technical data center operations, including maintenance, repairs, and processes
  • Strong teamwork and communication skills
  • Persistent and solution-focused
Benefits
  • Open-door culture with short communication paths and flat hierarchies
  • Personalized onboarding plan and education programs
  • Opportunities for personal development in a fast-growing environment
  • Extensive social benefits, including flexible working hours and digital meal vouchers
About Us

Digital Realty is the leading provider of carrier and cloud-neutral data center services, delivering a full spectrum of data center, colocation, and interconnection solutions. Our global data center platform, PlatformDIGITAL, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

What We Can Offer You

As a member of our team, you'll have the opportunity to work with a courageous and passionate team who are dedicated to understanding and meeting the changing needs of our global customers. You'll be part of a supportive and inclusive environment where you can bring your whole self to work, and you'll have the chance to build a rewarding and successful career with us.

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