Customer Success Manager

Vor 3 Tagen

Hamburg, Hamburg, Deutschland BID AcquiCo III GmbH Vollzeit
Unsere Anforderungen

Als Customer Success Manager bei der MegaCAD GmbH bist du maßgeblich verantwortlich für die langfristige Kundenbindung und den Vertriebsaufschwung. Du entwickelst Strategien zur Kundenbetreuung und trägst aktiv zum Unternehmenswachstum bei.

Als verantwortlicher Kundenbetreuer bist du verantwortlich für die Betreuung und Weiterentwicklung unserer Bestandskunden. Dein Ziel ist es, sicherzustellen, dass unsere Kunden den größtmöglichen Nutzen aus unseren Lösungen ziehen und langfristig zufrieden sind. Gleichzeitig identifizierst du Potenziale für Up-Selling und Cross-Selling, um das Geschäft weiter zu stärken.

Deine Aufgaben
  • Kundenbetreuung: Proaktive Betreuung eines eigenen Kundenportfolios, um die Kundenzufriedenheit zu steigern und langfristige Beziehungen aufzubauen.
  • Kundenerfolg maximieren: Sicherstellen, dass Kunden unsere Produkte optimal nutzen und ihren Geschäftserfolg steigern.
  • Up-Selling und Cross-Selling: Identifizierung von Möglichkeiten zur Erweiterung des Produktportfolios bei bestehenden Kunden, inklusive Upselling von Funktionen und Dienstleistungen.
  • Datengetriebenes Arbeiten: Nutzung von Kundenfeedback und KPIs, um das Nutzungserlebnis kontinuierlich zu verbessern und Kundenwert zu maximieren.
  • Eskalationsmanagement: Schnelles und lösungsorientiertes Handeln bei Problemen oder Eskalationen, um die Kundenbindung zu erhalten.
  • Enge Zusammenarbeit: Abstimmung mit dem Vertrieb, Produktmanagement und Support, um sicherzustellen, dass Kundenbedürfnisse adressiert und Umsatzchancen genutzt werden.
Deine Möglichkeiten

Bei der MegaCAD GmbH hast du die Möglichkeit, eigenverantwortlich ein Portfolio an Kunden zu betreuen und deren langfristigen Erfolg sicherzustellen. Du hast Zugang zu umfassenden Weiterbildungs- und Entwicklungsmöglichkeiten, um deine Fähigkeiten im Bereich Customer Success weiter auszubauen.

Ein starkes Team unterstützt dich bei deinen Zielen, inklusive klarer Aufstiegschancen innerhalb des Unternehmens. Ein wettbewerbsfähiges Gehalt sowie Boni und Benefits wie betriebliche Altersvorsorge und flexible Arbeitszeiten machen dies zu einem attraktiven Arbeitsplatz.

  • Customer Success Manager

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland Simon-Kucher Vollzeit

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simon-Kucher. As a key member of our team, you will be responsible for designing and executing customer success plans, enabling our clients to become successful with our software and providing insights on tool usage and performance.You will develop and lead...

  • Senior Customer Success Manager

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland OneStream Software Vollzeit

    About the RoleAs a Senior Customer Success Manager at OneStream Software, you will be responsible for driving customer success and growth within our enterprise customer base. This role requires a strong understanding of customer needs and a proven ability to develop and execute strategic plans to meet those needs.Key ResponsibilitiesDevelop and execute...

  • Customer Success Manager DACH

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland Red Bud Regional Hospital Vollzeit

    About the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...

  • Customer Success Manager DACH

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland Red Bud Regional Hospital Vollzeit

    About the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland evenito AG Vollzeit

    About evenito AGevenito AG is a dynamic and innovative company that aims to revolutionize the event management industry with its cutting-edge software solution. Our mission is to simplify complex processes and reduce them to just a few clicks, giving back valuable time to event managers.Job DescriptionWe are seeking a highly motivated and experienced...

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland evenito AG Vollzeit

    About evenito AGevenito AG is a dynamic and innovative company that aims to revolutionize the event management industry with its cutting-edge software solution. Our mission is to simplify complex processes and reduce them to just a few clicks, giving back valuable time to event managers.Job DescriptionWe are seeking a highly motivated and experienced...

  • Customer Success Manager

    vor 1 Monat

    Hamburg, Hamburg, Deutschland Simon-Kucher Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Simon-Kucher. As a key member of our organization, you will be responsible for designing and executing customer success plans, enabling our clients to achieve success with our software and providing insights on tool usage and performance.Key...

  • Customer Success Manager

    vor 1 Monat

    Hamburg, Hamburg, Deutschland Simon-Kucher Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Simon-Kucher. As a key member of our organization, you will be responsible for designing and executing customer success plans, enabling our clients to achieve success with our software and providing insights on tool usage and performance.Key...

  • Principal Customer Success Manager

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland OneStream Software Vollzeit

    About the RoleOneStream Software is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, expansion, and satisfaction across our complex customer base.Key ResponsibilitiesPartner with sales and customer success teams to deliver...

  • Customer Success Manager DACH

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland Red Bud Regional Hospital Vollzeit

    About the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a key member of our customer success team, you will be responsible for driving customer satisfaction, growth, and retention in the region.Key ResponsibilitiesPartner with sales teams to complete comprehensive sales transition processes.Operate as a...

  • Customer Success Manager

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland Simon-Kucher Vollzeit

    Customer Success ManagerWe are at the forefront of innovation in our space, inventing business models, algorithms, solutions, and methodologies. Our end-to-end solutions deliver sustained top-line impact for our clients.Are you interested in working in a team of digital evangelists with a can-do attitude? Want to experience the dynamics of agile processes in...

  • Customer Success Manager

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland Simon-Kucher Vollzeit

    Customer Success ManagerWe are at the forefront of innovation in our space, inventing business models, algorithms, solutions, and methodologies. Our end-to-end solutions deliver sustained top-line impact for our clients.A team of digital evangelists with a can-do attitude is looking for a like-minded individual to join our ranks. If you want to experience...

  • Customer Success Manager: German Speaking

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

    About the RoleWe are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and Switzerland).Key ResponsibilitiesDevelop and maintain...

  • Customer Success Manager: German Speaking

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

    About the RoleWe are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and Switzerland).Key ResponsibilitiesDevelop and maintain...

  • Customer Success Manager

    vor 1 Monat

    Hamburg, Hamburg, Deutschland adjoe GmbH Vollzeit

    About adjoe GmbHadjoe GmbH is a leading mobile ad platform that develops cutting-edge advertising and monetization solutions for app publishers worldwide. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success...

  • Customer Success Manager

    vor 1 Monat

    Hamburg, Hamburg, Deutschland adjoe GmbH Vollzeit

    About adjoe GmbHadjoe GmbH is a leading mobile ad platform that develops cutting-edge advertising and monetization solutions for app publishers worldwide. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success...

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland evenito AG Vollzeit

    Über unsevenito AG ist ein dynamisches Unternehmen, das sich auf die Revolutionierung des Eventmanagements mit seiner Software spezialisiert hat. Wir bieten flexible Arbeitsmöglichkeiten, inklusive Home-Office und Remote Work, und schätzen den regelmäßigen Austausch im Team.AufgabenAls Customer Success Manager bist du Teil unseres Teams und unterstützt...

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland evenito AG Vollzeit

    Über unsevenito AG ist ein dynamisches Unternehmen, das sich auf die Revolutionierung des Eventmanagements mit seiner Software spezialisiert hat. Wir bieten flexible Arbeitsmöglichkeiten, inklusive Home-Office und Remote Work, und schätzen den regelmäßigen Austausch im Team.AufgabenAls Customer Success Manager bist du Teil unseres Teams und unterstützt...

  • Customer Success Manager: German Speaking

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland RoomRaccoon Vollzeit

    We are seeking a highly skilled Customer Success Manager to join our team in Germany. As a German speaking professional, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region.Your key responsibilities will include:Developing and executing strategies to improve customer experience and satisfactionBuilding strong...

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland AppLike Group Vollzeit

    Unlock Your Potential as a Customer Success ManagerAre you a seasoned professional with a passion for mobile user acquisition and ad tech? Do you thrive in fast-paced environments and enjoy building strong relationships with clients? We're seeking a highly motivated Customer Success Manager to join our Demand Growth Team in Germany.Key Responsibilities:Drive...