Customer Success Manager: German Speaking
vor 4 Wochen
We are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and Switzerland).
Key Responsibilities- Develop and maintain strong relationships with hoteliers, understanding their business goals, challenges, and objectives.
- Deliver demos and training sessions to showcase the benefits of RoomRaccoon's hotel management system.
- Proactively engage with customers to identify opportunities for upselling and cross-selling.
- Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
- Monitor customer satisfaction and progress, providing regular check-ins and status reviews.
To be successful in this role, you will need:
- Fluency in German and English.
- At least 3 years of relevant work experience in hotel sales or SaaS.
- Strong communication and interpersonal skills.
- Able to work in a fast-paced, entrepreneurial environment.
- Self-motivated and able to deliver under pressure.
As a customer success manager at RoomRaccoon, you will enjoy a range of benefits, including:
- Competitive salary and commission structure.
- Opportunities for professional growth and development.
- A dynamic and supportive team environment.
- Access to cutting-edge technology and tools.
RoomRaccoon is a leading provider of hotel management systems, revolutionizing the way hoteliers manage their properties. With a growing team of 100 heads and offices worldwide, we are committed to delivering exceptional customer experiences and driving innovation in the industry.
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