Customer Success Manager DACH
vor 2 Wochen
We are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.
Key Responsibilities- Develop and execute customer success plans to drive adoption, expansion, and retention of customers in the DACH region.
- Partner with sales to complete comprehensive sales transition processes and ensure smooth handovers to customer success teams.
- Operate as a business partner to customers and their delivery teams, understanding their strategies and plans to provide tailored support and guidance.
- Manage and execute customer onboarding processes, ensuring timely and successful deployments.
- Establish and execute cadence-based business review meetings with customers to discuss progress, address concerns, and identify opportunities for growth.
- Identify and mitigate risks that threaten customer satisfaction, growth, or renewal, working closely with customer success leadership and other departments as needed.
- Develop and grow knowledge of OneStream's platform and market solutions, sharing expertise with customers and internal stakeholders.
- 2+ years of experience as a Customer Success Manager for a SaaS company.
- 3+ years of experience building and managing customer relationships.
- 5+ years of professional experience in a related field.
- Proven history of keeping customers focused on their desired business outcomes throughout their initiatives.
- Conceptual understanding of finance processes, including financial close, planning, budgeting, forecasting, and management reporting.
- Customer Success Manager experience within a Corporate Performance Management (CPM) software vendor.
- Degree in Business, Accounting, Finance, or Information Technology/MIS.
- Customer and account management experience.
- Management consulting/technology consulting experience.
- CPM experience, either as a CSM, consultant, or corporate employee.
- Prior experience with CPM systems, such as OneStream, Oracle's EPM suite, Anaplan, SAP Outlooksoft BPC, SAP BOFC, IBM Cognos, or other CPM solutions.
- Fluent German speaker.
- Strong English written and oral communication skills.
- Team player with a bias towards action.
- Excellent interpersonal and communication skills.
- Professional verbal and written communication skills.
- Professional relationship building skills.
- Strong ability to problem-solve in a collaborative environment.
- Strong organizational and planning skills.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical, evaluative, and problem-solving abilities.
- Exceptional customer service orientation.
- Ability to operate in a demanding environment managing simultaneous priorities.
- Legally authorized to work for any company in the country where this position is located without sponsorship.
- Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).
OneStream is an independent software company backed by private equity investors. We provide an intelligent finance platform built to enable confident decision-making and maximize business impact.
We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more, visit our website.
Why Join the OneStream Team- Transparency around corporate structure, salary, and benefits.
- Core value of customer success.
- Variety of project work (not industry specific).
- Strong culture and camaraderie.
- Multiple training opportunities.
OneStream is an Equal Opportunity Employer.
-
Customer Success Manager DACH
vor 4 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
-
Customer Success Manager DACH
vor 4 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a Customer Success Manager, you will be responsible for driving customer success and growth in the region, working closely with sales, customer support, and other departments to ensure seamless customer experiences.Key ResponsibilitiesDevelop and...
-
Customer Success Manager DACH
vor 2 Wochen
Hamburg, Hamburg, Deutschland Red Bud Regional Hospital VollzeitAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team in the DACH region. As a key member of our customer success team, you will be responsible for driving customer satisfaction, growth, and retention in the region.Key ResponsibilitiesPartner with sales teams to complete comprehensive sales transition processes.Operate as a...
-
Customer Success Manager
Vor 6 Tagen
Hamburg, Hamburg, Deutschland Simon-Kucher VollzeitCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simon-Kucher. As a key member of our team, you will be responsible for designing and executing customer success plans, enabling our clients to become successful with our software and providing insights on tool usage and performance.You will develop and lead...
-
Customer Success Manager: German Speaking
vor 2 Wochen
Hamburg, Hamburg, Deutschland RoomRaccoon VollzeitAbout the RoleWe are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and Switzerland).Key ResponsibilitiesDevelop and maintain...
-
Customer Success Manager: German Speaking
vor 2 Wochen
Hamburg, Hamburg, Deutschland RoomRaccoon VollzeitAbout the RoleWe are seeking a highly motivated and customer-centric individual to join our growing customer success team in Germany. As a German speaking customer success manager, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region (Germany, Austria, and Switzerland).Key ResponsibilitiesDevelop and maintain...
-
Senior Customer Success Manager
vor 1 Woche
Hamburg, Hamburg, Deutschland OneStream Software VollzeitAbout the RoleAs a Senior Customer Success Manager at OneStream Software, you will be responsible for driving customer success and growth within our enterprise customer base. This role requires a strong understanding of customer needs and a proven ability to develop and execute strategic plans to meet those needs.Key ResponsibilitiesDevelop and execute...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Simon-Kucher VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Simon-Kucher. As a key member of our organization, you will be responsible for designing and executing customer success plans, enabling our clients to achieve success with our software and providing insights on tool usage and performance.Key...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland Simon-Kucher VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Simon-Kucher. As a key member of our organization, you will be responsible for designing and executing customer success plans, enabling our clients to achieve success with our software and providing insights on tool usage and performance.Key...
-
Customer Success Manager: German Speaking
Vor 4 Tagen
Hamburg, Hamburg, Deutschland RoomRaccoon VollzeitWe are seeking a highly skilled Customer Success Manager to join our team in Germany. As a German speaking professional, you will be responsible for driving customer satisfaction, retention, and growth in the DACH region.Your key responsibilities will include:Developing and executing strategies to improve customer experience and satisfactionBuilding strong...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland evenito AG VollzeitÜber unsevenito AG ist ein dynamisches Unternehmen, das sich auf die Revolutionierung des Eventmanagements spezialisiert hat. Wir bieten flexible Arbeitsmöglichkeiten, inklusive Home-Office und Remote Work, um unseren Mitarbeitern die Freiheit zu geben, von überall aus zu arbeiten.AufgabenAls Customer Success Manager bist du verantwortlich für die...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland evenito AG VollzeitÜber unsevenito AG ist ein dynamisches Unternehmen, das sich auf die Revolutionierung des Eventmanagements spezialisiert hat. Wir bieten flexible Arbeitsmöglichkeiten, inklusive Home-Office und Remote Work, um unseren Mitarbeitern die Freiheit zu geben, von überall aus zu arbeiten.AufgabenAls Customer Success Manager bist du verantwortlich für die...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland airfocus VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at airfocus. As a key member of our customer-facing team, you will be responsible for driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, and overseeing the renewal process.Key ResponsibilitiesOwn and...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland airfocus VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at airfocus. As a key member of our customer-facing team, you will be responsible for driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, and overseeing the renewal process.Key ResponsibilitiesOwn and...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland airfocus VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at airfocus. As a key member of our customer-facing team, you will be responsible for driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, and overseeing the renewal process.Key ResponsibilitiesOwn and...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland airfocus VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at airfocus. As a key member of our customer-facing team, you will be responsible for driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, and overseeing the renewal process.Key ResponsibilitiesOwn and...
-
Customer Success Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland evenito AG VollzeitAbout evenito AGevenito AG is a dynamic and innovative company that aims to revolutionize the event management industry with its cutting-edge software solution. Our mission is to simplify complex processes and reduce them to just a few clicks, giving back valuable time to event managers.Job DescriptionWe are seeking a highly motivated and experienced...
-
Customer Success Manager
vor 2 Wochen
Hamburg, Hamburg, Deutschland evenito AG VollzeitAbout evenito AGevenito AG is a dynamic and innovative company that aims to revolutionize the event management industry with its cutting-edge software solution. Our mission is to simplify complex processes and reduce them to just a few clicks, giving back valuable time to event managers.Job DescriptionWe are seeking a highly motivated and experienced...
-
Customer Success Manager
vor 4 Wochen
Hamburg, Hamburg, Deutschland CleverPush GmbH Vollzeit{"h1": "Customer Success Manager bei CleverPush GmbH", "h2": "Über uns", "p": "CleverPush GmbH ist ein innovatives SaaS-Unternehmen, das sich auf den Versand von Push-Benachrichtigungen spezialisiert hat. Wir helfen unseren Kunden, ihre Nutzer zielgerichtet mittels Push-Benachrichtigungen zu den eigenen Marketing- und Digitalangeboten abzuholen. Unsere...
-
Customer Success Manager
vor 1 Monat
Hamburg, Hamburg, Deutschland CleverPush GmbH VollzeitÜberblickCleverPush GmbH sucht einen motivierten Customer Success Manager, der unsere Kunden bestmöglich unterstützt und gemeinsam mit uns weiter wächst.AufgabenBetreuung unserer Bestandskunden hinsichtlich aller Fragen zu unseren Software-Produkten.Unterstützung unserer Kunden den größten Mehrwert aus der Nutzung von CleverPush zu erzielen und unsere...
