Customer Service Manager

Vor 6 Tagen

Hamburg, Hamburg, Deutschland ABOUT YOU Vollzeit
Überblick

Als Customer Service Manager (m/w/d) – Product Implementation & Administration bist du verantwortlich für die Steuerung unserer externen Service Center und die maximale Kundenzufriedenheit. Du arbeitest gemeinsam mit deinem Team an der stetigen Weiterentwicklung unseres Service und konzentrierst dich voll auf die Bedürfnisse unserer Kunden.

Verantwortlichkeiten
  • Durchführung von Implementierungs-, Optimierungs- und Innovationsprojekten
  • Zusammenarbeit mit externen Partnern und in Absprache mit internen Abteilungen
  • Konzeption, Konfiguration und Betreuung der Customer Service Systemlandschaft
  • Analyse der operativen Business-Treiber und Ableitung von Maßnahmen zur Optimierung des Kunden- und Agenten-Erlebnisses
  • Sicherstellung der störungsfreien Anwendungs- sowie Systemverfügbarkeit
  • Verantwortlich für das Erfassen, Weiterentwickeln und den Rollout von Best Practices, Leitfäden etc.
  • Eigenständige Planung und Durchführung funktionaler Tests und QA Maßnahmen
Anforderungen
  • Abgeschlossenes Studium mit adäquater beruflicher Erfahrung oder vergleichbaren Kenntnissen und Erfahrungen
  • Verhandlungssicheres Deutsch und Englisch
  • Fundierte Erfahrung im Umgang mit CRM Systemen, z.B. Zendesk
  • Fundiertes Know-how im Customer Service sowie Basis-Kenntnisse von Performance
  • Kennzahlen wünschenswert
  • Berufserfahrung im Bereich E-Commerce von Vorteil
  • Spaß an der Arbeit mit technischen Systemen und Zahlen
  • Hohe Motivation sowie eine strukturierte und eigenständige Arbeitsweise
  • Unternehmerisches Denken und ausgeprägte analytische Fähigkeiten
  • Hands-on-Mentalität und Problemlösungskompetenz sowie Organisationsfähigkeit
Benefits
  • Täglich frisches Obst
  • Sportkurse
  • Exklusive Mitarbeiter Rabatte
  • Kostenlose Getränke
  • Sprachkurse
  • Company Events
  • Mobilitätszuschlag
  • Zentrale Lage
  • Flexible Arbeitszeiten
  • Weiterbildungsangebote
  • Hunde erlaubt
  • AY Academy
Über uns

Wir sehen es als unsere Verantwortung ein inklusives Arbeitsumfeld für alle zu schaffen. Ein Umfeld, in dem jedes Geschlecht, jede Nationalität und jede Ethnizität willkommen ist und alle genau so akzeptiert werden, wie sie sind. Wir glauben, dass ein diverses Team einen wertvollen Teil zur ABOUT YOU Kultur beiträgt und sie befruchtet. Um Talente und unterschiedliche Denkweisen zu fördern, kümmern wir uns permanent um die physische, wie auch psychische Gesundheit und darum, dass sich alle wohl und zuhause bei uns fühlen. Unsere Werte und Arbeitsweisen übertragen sich auf unsere Marke: Wir wollen Akzeptanz fördern und eine inklusive und faire Circular fashion culture schaffen.

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