Senior Customer Service Manager

vor 1 Woche

Hamburg, Hamburg, Deutschland TUI Vollzeit

Unlock Your Potential as a Customer Service Team Lead at TUI

As a Customer Service Team Lead at TUI, you will play a vital role in driving sales growth and delivering exceptional customer experiences. Your leadership skills will be put to the test as you plan and monitor projects to increase sales, optimize service quality, and manage personnel deployment.

Key Responsibilities:

  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Lead and develop a high-performing team of customer service representatives
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Monitor and analyze customer feedback to identify areas for improvement
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • Proven experience in customer service leadership roles
  • Strong business acumen and leadership skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer feedback and develop actionable insights
  • Fluency in English and proficiency in MS Office

What We Offer:

  • A competitive salary and performance-based bonuses
  • A comprehensive benefits package, including health insurance and retirement plans
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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