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Technical Support Specialist

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

Job Summary

We are seeking a skilled Technical Support Analyst to join our team at Oracle. As a Technical Support Analyst, you will be responsible for delivering post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service.

Key Responsibilities

  • Provide technical support to customers via phone, email, and other communication channels.
  • Identify and resolve technical issues related to Oracle products and services.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of Oracle products and services.
  • Provide excellent customer service and support to ensure customer satisfaction.

Requirements

  • Strong technical knowledge of operating systems, hardware, software, and networks.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and troubleshooting skills.
  • Ability to work collaboratively with internal teams.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Access to cutting-edge technology and tools.
  • A collaborative and supportive team culture.