Technical Support Specialist
Vor 7 Tagen
We're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.
Key Responsibilities:- Provide technical support and troubleshooting for customers with issues related to operating systems, hardware, software, and networks.
- Answer customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex customer issues.
- Update customer cases in our database and communicate progress to customers.
- Meet or exceed individual and company targets.
- Fluent German language skills and working knowledge of English.
- Experience in POS Systems and the food and beverage/hospitality environment.
- Helpdesk support experience.
- Shift-based role with 3 days of office work in Dusseldorf, Dublin, or Galway.
At Oracle, we value diversity and inclusion. We believe that innovation starts with inclusion and strive to create a workplace where everyone can do their best work. We're committed to creating a workplace that's inclusive and respectful of all backgrounds, perspectives, and abilities.
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