Technical Support Specialist

Vor 7 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Anker Innovations LTD Vollzeit
Job Title: Technical Support Specialist I

At Anker Innovations LTD, we are seeking a highly skilled Technical Support Specialist I to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers and internal stakeholders.

Key Responsibilities:
  • Technical Support: Provide high-level technical support to customers and internal stakeholders, including troubleshooting and resolving complex technical issues related to Anker's solar and storage products.
  • Field Engineering: Work independently in the field to resolve technical issues, lead electrical and electronic troubleshooting, and test solar and storage products and its components.
  • Product Improvement: Collaborate with R&D Engineers to identify areas for product improvement and provide feedback on mechanical and electrical design improvements.
  • Training and Development: Create training materials and provide high-level technical training to Field Service team members.
  • Field Service Procedures: Develop and implement Field Service procedures for safety troubleshooting and maintenance.

Requirements: To be successful in this role, you will need to have a strong background in electrical and electronic engineering, excellent problem-solving skills, and the ability to work independently in the field. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional technical support, we encourage you to apply.

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