Technical Support Specialist

vor 2 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit
Join Oracle's Team as a Technical Helpdesk Support Specialist

We're seeking a skilled Technical Helpdesk Support Specialist to join our team at Oracle. As a key member of our support team, you'll be responsible for delivering exceptional customer service and technical support to our clients in the food and beverage industry.

Key Responsibilities:
  • Provide technical support and troubleshooting for customers with issues related to operating systems, hardware, software, and networks.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions to customers.
  • Update customer cases in our database and communicate progress to customers.
  • Meet or exceed individual and company targets for customer satisfaction and technical support.
Requirements:
  • Fluent German language skills and working knowledge of English.
  • Experience in POS systems and the food and beverage/hospitality environment.
  • Helpdesk support experience and technical knowledge of operating systems, hardware, software, and networks.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
  • A competitive salary and exciting benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.

We're committed to creating a workplace where all kinds of people can do their best work. If you're passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.

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