Customer Support Specialist

vor 2 Monaten

Bochum, Nordrhein-Westfalen, Deutschland medic assist GmbH Vollzeit

Customer Support Specialist Role at Medic Assist GmbH

We are seeking a collaborative and committed professional with relevant experience to enhance our customer support team. Join us in advancing and refining innovative solutions aimed at addressing critical health challenges.

Medic Assist GmbH is a dynamic mid-sized enterprise in the medical technology sector, providing cutting-edge life-saving products to clients both domestically and internationally.

Key Responsibilities
  • Address customer inquiries in both English and German through various communication channels.
  • Efficiently resolve customer issues and concerns in a prompt manner.
  • Organize and prioritize service requests to ensure swift resolutions.
  • Deliver comprehensive product and service information to clients.
  • Record customer interactions meticulously and maintain precise documentation.
  • Work collaboratively with other teams to tackle intricate customer challenges.
  • Engage in ongoing training and development to remain informed about product offerings and optimal customer service techniques.
Required Qualifications
  • Proficient in both English and German.
  • Prior experience in customer support or a similar role.
  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong analytical skills and attention to detail.
  • Familiarity with customer support software and tools.
  • Able to work autonomously as well as collaboratively within a team.
What We Offer
  • Stable employment within a growing international organization in the medical technology field.
  • Diverse and engaging work environment within a supportive team.
  • Accessible public transport options and employee discounts.
  • Flexible working arrangements, including remote work opportunities.
  • Modern office facilities with climate control.
  • Company-sponsored professional development and team-building activities.
  • Complimentary beverages and staff discounts.

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