Customer Service Representative
vor 2 Monaten
About the Role
Bio-Techne is a leading supplier of life science products to the research industry, and we are seeking a highly motivated and customer-focused individual to join our Customer Services team as a Customer Service Representative.
Key Responsibilities
- Provide exceptional customer service to our business stakeholders, from initial contact to aftersales support.
- Process sales orders accurately and efficiently, ensuring minimal errors.
- Raise customer quotations, proformas, and coordinate stock returns as required.
- Work closely with internal departments to deliver a great customer experience.
- Manage non-technical complaints and provide solutions to customer queries.
- Manage backorder processes and ensure customers are informed of any changes.
- Update customer databases and log all information.
- Deliver exceptional after-sales care and order follow-up.
- Gain a basic level of key product knowledge.
- Work with internal sales teams to maximize communication and improve efficiencies.
- Support Bio-Techne's ethos of delivering a great global offering of quality products and services.
Requirements
- General Education exam passes (or equivalent) in English and Maths.
- Experience working in a customer-focused environment.
- Fluent written and spoken English and German is essential.
- Excellent IT skills, including experience with ERP/CRM platforms.
Desirable Skills
- Commitment to total customer satisfaction.
- Conscientious, articulate, and excellent presentation and teaching skills.
- Strong organisational and administration skills.
- Working knowledge of Microsoft D365 and/or Salesforce.
Personal Qualities
- Ability to demonstrate a passion for customer service.
- Excellent telephone manner.
- Exceptional attention to detail, time management, and organisational skills.
- Excellent written and verbal communication skills.
- Ability to perform a wide variety of tasks and multitask efficiently.
- Professional demeanour.
- Ability to remain calm under pressure.
- Ability to handle complaints and difficult situations.
- Ability to work in a fast-paced environment.
EPIC Attributes
- Empowerment: Set clear goals to ensure continuous improvement of support.
- Passion: Provide guidance and support to other team members and departments.
- Innovation: Outstanding problem-solving and interpersonal skills.
- Collaboration: Work closely with all departments within EMEA to ensure superior customer support.
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