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Customer Service Representative
vor 1 Monat
About the Role
Bio-Techne is a leading supplier of life science products to the research industry, with a strong presence in Europe. We are seeking a highly motivated and customer-focused individual to join our Customer Services team in Wiesbaden, Germany.
Key Responsibilities
- Provide exceptional customer service to key stakeholders, from initial contact to aftersales support.
- Process sales orders accurately and efficiently, ensuring minimal errors.
- Raise customer quotations, proformas, and coordinate stock returns as required.
- Work closely with internal departments to deliver a great customer experience.
- Manage non-technical complaints and difficult situations.
- Ensure customer database is regularly updated and all information logged.
- Contribute to the success of the team by challenging and offering suggestions/ideas and feedback.
Requirements
- General Education exam passes (or equivalent) in English, and Maths.
- Experience of working in a customer-focused environment.
- Fluent written and spoken English and German is essential.
- Excellent IT skills, including experience of working with ERP/CRM platforms.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
About Bio-Techne
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
