Customer Service Representative
vor 2 Monaten
About the Role
We are seeking a highly motivated and customer-focused individual to join our Customer Services team at Bio-Techne. As a Customer Service Representative, you will play a key role in delivering exceptional customer service to our business stakeholders, from initial contact to aftersales support.
Key Responsibilities
- Be the primary point of contact for incoming sales enquiries via phone, email, and live chat.
- Process sales orders accurately and efficiently, minimizing errors.
- Raise customer quotations, proformas, and coordinate stock returns as required.
- Provide excellent customer support by working closely with internal departments, including Sales, Accounts, Despatch, Technical Service, and Marketing.
- Effectively resolve customer queries and complaints, offering solutions and alternatives when necessary.
- Manage backorders, ensuring customers are informed of any changes.
- Update customer databases regularly, logging all relevant information.
- Deliver exceptional after-sales care and order follow-up, ensuring a great customer experience from start to finish.
- Gain a basic level of key product knowledge to provide informed support.
- Work collaboratively with internal sales teams to maximize communication and improve efficiencies.
- Support Bio-Techne's ethos of delivering a high-quality portfolio of products and services.
Requirements
- General Education exam passes (or equivalent) in English and Maths.
- Experience working in a customer-focused environment.
- Fluent written and spoken English and German is essential.
- Excellent IT skills, including experience with ERP/CRM platforms.
Desirable Skills
- Commitment to total customer satisfaction.
- Conscientious, articulate, and possesses excellent presentation and teaching skills.
- Strong organizational and administration skills.
- Working knowledge of Microsoft D365 and/or Salesforce is desirable but not essential.
About Bio-Techne
Bio-Techne is a leading supplier of life science products to the research industry. We are committed to product quality, customer satisfaction, continued improvement, minimizing environmental impacts, and conserving natural resources. Environmental and quality management is an integral core value and vital part of our culture.
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