Customer Service Representative

vor 4 Wochen

Wiesbaden, Hessen, Deutschland Oxford Instruments Vollzeit

At Oxford Instruments, we are pioneers in high-tech tools and systems for research and industry. With a rich history dating back to 1959, we specialize in designing, manufacturing, and supporting cutting-edge scientific instruments and solutions in fields like materials science, nanotechnology, and industrial applications.

As a Customer Service Representative, you will provide administrative sales and service support, coordinating the service needs of our customers. Your responsibilities will include:

  • Maintaining customer service records and client details on the company database
  • Inputting orders onto the database and completing all other associated tasks (e.g., licensing, sending sales order acknowledgments, invoicing etc)
  • Handling order amendments in terms of customer communication and updating the database
  • Ensuring close co-operation and clear communication between OI and internal and external customers
  • Actively exploring and finding ways to meet the requirements of the customer and in doing so improving and maintaining good customer relations
  • Acting as the customer's representative within OI, seeing issues from the customer's perspective and representing the customer's point of view
  • Raising internal purchase orders as required
  • Maintaining a schedule planner allocating engineers' jobs if required
  • Organising relevant customer training and maintaining accurate records
  • Supporting the company's logistics department with product import and export
  • Supporting the department, as required, with company exhibitions, shows etc

Qualifications & Skills

  • A relevant degree or qualification in business administration
  • Familiarity with import/export (e.g. Inco terms and payment terms)
  • Good knowledge of German and English in both writing and verbal
  • Good communication skills and the ability to quickly build good working relationships with internal and external customers across different continents
  • Good analytical and multitasking skills, with data-driven thinking
  • Organised, with solid administrative/reporting skills and proficient PC skills including MS Office (Word, Excel and PowerPoint)

Personal Qualities

  • Adaptable, able to flex to the needs of the team and the business
  • Proactive self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement
  • 'Can do' attitude – Decisive, able to work around issues to deliver performance
  • High levels of energy, resilience, and drive to achieve challenging goals
  • Able to work in a high-pressure environment
  • Organised with great attention to detail

We value our employees and offer a range of perks and benefits, including a competitive starting salary, opportunities for career development within our global organization, and a healthy work-life balance supported by the hybrid working model.

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